Find your Samsung Chromebook's OS version
There are two ways to locate the Chrome OS version. One is through Settings and the other is through the Chrome browser. If the touchpad is not working, the browser method must be used.
Samsung Chromebook key came off
If a key fell off your Samsung Chromebook, don't panic. You can reinsert it as long as you have the key and there is no damage to it or the keyboard. Otherwise, you may need to contact our Support Center.
Samsung Chromebook key came off
Note
If any pieces of your keyboard are missing or damaged, service is required. Our Support Center offers In-home, Walk-in, and Mail-in Service.
1
Inspect the key and keyboard.
Inspect the key and the keyboard's connecting points to check how the key connects to the keyboard.
2
Reinsert key in the keyboard.
Carefully line up the key on top of the keyboard, and press down gently until it clicks into place.
You may need to wiggle your finger back and forth to help it connect.
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Samsung Chromebook crashes or freezes
If your Chromebook is crashing and freezing, there are a few things you can try before going directly to a factory reset. Refreshing your Chrome browser, closing all your opened tabs, and uninstalling problematic programs can help get your device running again.
Samsung Chromebook performance is lagging
There are a few factors that can affect your Chromebook’s performance, such as the device’s age or using a large number of programs at once. If your Chromebook is lagging, you can try closing some active programs and then checking for available updates.
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Contact Samsung Support
Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
