A person matching error has occurred in Samsung Health records

When using health records in the Samsung Health app, you may receive an error message that indicates your profile information is different from the profile of the healthcare system you are connecting to. In this case, you may need to double check that the information you entered in your profile is correct. You can also check that you are logged into your healthcare system.
A concerned man and woman looking at a phone screen, appearing focused on resolving an issue.
A concerned man and woman looking at a phone screen, appearing focused on resolving an issue.

A person matching error has occurred in Samsung Health records

1

Access your health records.

Navigate to and open the Samsung Health app, and then make sure you’re on the Home tab. Tap Health records.

Samsung Health screen showing 'Health records' with the message 'There's no data to add to Samsung Health'.
2

Confirm your information.

Tap More options (the three vertical dots), and then tap Edit profile. Check if your information is correct and that you are logged into your healthcare system.

Samsung Health profile screen with an option to 'Save' highlighted after entering location information.
3

Edit your information as needed.

If necessary, edit your profile information, and then tap Save.

Samsung Health menu showing 'Edit profile' highlighted.
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