Troubleshoot fingerprint recognition issues on your Galaxy phone
The fingerprint sensor on your phone offers a convenient and secure unlocking method while protecting your private data. However, if you're experiencing difficulties with fingerprint recognition or registration, several factors must be considered.

Troubleshoot fingerprint recognition issues on your Galaxy phone
Recommended Articles

Program the keys on your Galaxy XCover6 Pro
Program the XCover key and Top key The XCover key is the large button on the side of your Galaxy XCover6 Pro. It can be set to perform different functions, such as initiating push-to-talk communications between your colleagues or turning on your flashlight. You can easily customize this key to meet your needs. Navigate to and open Settings, and the

Issues with SD cards on Samsung phone or tablet
Using an SD card is a great way to expand and manage your storage. It's cost-effective, frees up internal memory, and is easily removable, so you can access the files using a PC. Most issues with the SD card can be solved with a few simple steps.

Phone or tablet cannot make purchases through Samsung Billing
Samsung Billing is the behind-the-scenes payment service used by the Galaxy Store and Galaxy Themes apps. If you are having trouble purchasing an item in either app, it's possible that the issue is your device's software.
We're here for you
Contact Samsung Support
Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

Fast, easy checkout with Shop Samsung App
Easy sign-in, Samsung Pay, notifications, and more!
Or continue shopping on Samsung.com

×
×
×
You Are About To Be Redirected To Investor Relations Information for U.S.
Thank you for visiting Samsung U.S. Investor Relations. You will be redirected via a new browser window to the Samsung Global website for U.S. investor relations information.×
Redirect Notification
As of Nov. 1, 2017, the Samsung Electronics Co., Ltd. printer business and its related affiliates were transferred to HP Inc.For more information, please visit HP's website: http://www.hp.com/go/samsung
- * For Samsung Supplies information go to: www.hp.com/go/samsungsupplies
- * For S.T.A.R. Program cartridge return & recycling go to: www.hp.com/go/suppliesrecycling
- * For Samsung printer support or service go to: www.hp.com/support/samsung
Select CONTINUE to visit HP's website.