Galaxy phone shows Activation incomplete when toggling Airplane mode

When you turn Airplane mode on or off, some Verizon Galaxy phones may display a notification that says "Activation is incomplete" and will instruct you to call customer service for assistance. However, this message will usually go away after a simple reboot.

Galaxy S25 Ultra showing the Airplane mode settings screen with the toggle switched on.

Galaxy phone shows Activation incomplete when toggling Airplane mode

Note

After the reboot, your phone may require a backup password or PIN to unlock.

Power off your phone.

Shutting off your phone will vary depending on the model you have:

Phones with a dedicated Power button: Press and hold the Power button until the Power off menu appears. Tap Power off to shut down your phone. Tap Power off again to confirm.
Phones without a dedicated Power button: Swipe down from the top right of the screen to open the Quick settings panel, and then tap the Power icon. Tap Power off, and then tap Power off again to confirm.

Turn your phone back on.

Wait 30 seconds after your device has completely powered off, and then press and hold the Power button or Side button until the Samsung logo appears.

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