Wi-Fi Calling is not working on Samsung phone

If you're experiencing issues with Wi-Fi Calling on your Samsung Galaxy phone, don't worry - we've got you covered! Wi-Fi Calling is a convenient feature that allows you to make and receive calls over a Wi-Fi network, even in areas with poor cellular coverage. However, like any technology, it can sometimes encounter issues. In this troubleshooting guide, we'll walk you through some common solutions to help you get Wi-Fi Calling up and running again. From checking your Wi-Fi connection to updating your phone's software, we'll cover the steps you need to take to resolve the issue.

Samsung Galaxy S25 displaying Wi-Fi Calling settings.

Wi-Fi Calling is not working on Samsung phone

Checkpoint

Check your Wi-Fi settings

Check your Wi-Fi connection.

Make sure your phone is connected to a stable Wi-Fi network. You can check your Wi-Fi connection by opening Settings, then tapping Connections, and then tapping Wi-Fi.

Enable Wi-Fi Calling.

Open Settings, then tap Connections, and then tap Wi-Fi Calling. Make sure Wi-Fi Calling is enabled.

Test Wi-Fi Calling on your phone.

Dial a phone number and wait for the call to connect. If Wi-Fi Calling is working properly, you should see a notification indicating that the call is being made over Wi-Fi.

During the call, pay attention to the call quality. If the call is clear and stable, Wi-Fi Calling is working properly.

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Restart your phone

Note

Sometimes, a simple restart can resolve the issue.

Restart your phone.

Sometimes, a simple restart can resolve the issue. Swipe down from the top right corner of the screen twice to open the Quick pane. Tap the Power icon, and then tap the Restart button. Tap tap Restart again to restart your phone.

Test Wi-Fi Calling on your phone.

Dial a phone number and wait for the call to connect. If Wi-Fi Calling is working properly, you should see a notification indicating that the call is being made over Wi-Fi.

During the call, pay attention to the call quality. If the call is clear and stable, Wi-Fi Calling is working properly.

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Update your phone's software.

Update your phone's software

Make sure your phone's operating system is up to date. Open Settings and tap Software update or System updates. It may vary between models. Then, tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it should begin downloading automatically, although you may need to tap Download now on some devices. Once the download is complete, follow the on-screen instructions to install the update.

Test Wi-Fi Calling on your phone.

Dial a phone number and wait for the call to connect. If Wi-Fi Calling is working properly, you should see a notification indicating that the call is being made over Wi-Fi.

During the call, pay attention to the call quality. If the call is clear and stable, Wi-Fi Calling is working properly.

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If this didn’t resolve your issue, please click on “No” for more help.

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Reset network settings

Open the network settings.

Important

Resetting mobile networks, or Wi-Fi and Bluetooth settings will erase all saved network configurations. This action cannot be undone, so ensure you have any necessary information before proceeding.

Open Settings, and then swipe to and tap General management. Tap Reset, then tap Reset mobile network settings or Reset Wi-Fi and Bluetooth settings. Tap Reset settings to confirm.

After resetting the mobile network, the device will automatically reconnect to your carrier's network for mobile service. However, you may need to contact your carrier for support with re-entering the correct APN (Access Point Name) settings.

Connect to a Wi-Fi network.

Connect your phone to a stable Wi-Fi network. Open Settings, and then tap Connections. Tap Wi-Fi, then tap the switch to turn on Wi-Fi. Select a network, and then enter a password if required.

Enable Wi-Fi Calling.

Open Settings, then tap Connections, and then tap Wi-Fi Calling. Make sure Wi-Fi Calling is enabled.

Test Wi-Fi Calling on your phone.

Dial a phone number and wait for the call to connect. If Wi-Fi Calling is working properly, you should see a notification indicating that the call is being made over Wi-Fi.

During the call, pay attention to the call quality. If the call is clear and stable, Wi-Fi Calling is working properly.

Did this resolve your issue?

If this didn’t resolve your issue, please click on “No” for more help.

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Check for app conflicts

Uninstall any recently installed apps.

Uninstall any recently installed apps that may interfere with Wi-Fi calling. Open Settings, and then swipe to and tap Apps. Tap the Filter and sort icon at the top of the listed apps, and then tap Installed by you. Tap Ok to apply the filter. Now, scroll through the list to find any apps you recently installed. Tap on the app you want to remove, then tap Uninstall. Tap OK to confirm.

Test Wi-Fi Calling on your phone.

Dial a phone number and wait for the call to connect. If Wi-Fi Calling is working properly, you should see a notification indicating that the call is being made over Wi-Fi.

During the call, pay attention to the call quality. If the call is clear and stable, Wi-Fi Calling is working properly.

Did this resolve your issue?

If this didn’t resolve your issue, please click on “No” for more help.

Yes No

We’re happy to hear that your problem has been resolved.

Contact your carrier's support

Contact your carrier.

If none of the steps in this guide work, contact your carrier's support team for further assistance to ensure that Wi-Fi Calling is supported on your account and that you have the correct APN (Access Point Name) settings.

Request service.

If you're still experiencing issues with Wi-Fi Calling after contacting your carrier, it may be a hardware problem with your phone. In this case, you may need to visit a Samsung service center to request service.

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Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

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