Frost forms in the Samsung freezer, refrigerator, or ice bucket

Look around the areas where frost is forming. In many cases, frost occurs due to storing too much food to the point that stops the door from closing. If you cannot find any gaps, put a flashlight inside and close the door. Where you can see light shining out from inside, that is where the door is not completely closing. Remove the obstacle and check with the flashlight again.

Frost is caused by warm moist air getting inside, then freezing. If you stop the air from getting in, you stop the frost. Only if you have identified the cause of the frost and it is something you cannot fix yourself (like a damaged seal) is a service request needed.

In all other cases, frost can be prevented yourself by following a few tips:

• Don't open the door as much - Try to open the door less frequently and for shorter amounts of time. Ideally you want the door to be open for less than one minute at a time, once per hour, or less.
• Let hot items cool first - Hot items put directly into the refrigerator will cause frost, especially in humid climates. It can also warm up the other food it's put next to, causing food to spoil more quickly.
• Leave two inches of space in front of the vents - Keep two inches of spaces in front of the vents at the back of the compartment. If these are blocked, moisture cannot leave the compartment and will eventually form into frost. Once a little bit of frost forms on the vents, the frost itself will block airflow even if you move food away, so the frost must be cleared away or more will build up.

Caution: Do not use a hair dryer to speed defrosting. This will damage the refrigerator.

Light frost can be wiped away with a damp cloth, and then wiped dry with a second cloth. Heavier patches may need to be removed using a plastic scraper.

If there's a heavy buildup of frost, or if it's too hard to clear by hand, you'll need to defrost the refrigerator.

If the rubber seal is dirty, then clean it with warm soapy water and dry it with a soft cloth. If the seal is damaged (ripped, torn, split, etc.), visit our Support Center to request service.

If the seal is pulled away from the door, it can be pushed back into the door channel. This does not require service.

• Light Frost - Use a damp cloth to remove the frost and then wipe the freezer dry with a second cloth.
• Medium Frost - Use a plastic scraper to gently remove the frost. Wipe the freezer clean with a damp cloth and then dry it with a second cloth.
• Heavy frost - If there is a heavy buildup of frost, or if it's too hard to clear by hand, you'll need to defrost the freezer.

1. Open the right side door only, keeping the left side door closed. Look inside the refrigerator at the closed left side door.
2. Check for a gap between the ice bucket and the ice chute, which is part of the door. The gasket should sit flush up against the ice bucket. If there is a gap, warm air from the refrigerator compartment will enter the ice maker compartment and cause frost. This can also cause your ice to be wet and/or slushy.
   

To correct this condition, level the refrigerator and adjust the doors. A properly leveled refrigerator will have the front of the refrigerator resting on the leveling legs and with the front wheels not in contact with the floor.

This can also cause your ice to be wet and/or slushy.

If the ice bucket is not sealing correctly, warm air could enter the ice bucket.

Remove the ice bucket, and inspect the rubber seal around it to confirm it is clean and not damaged. When reinserting the ice bucket, make sure it closes completely.

If the ice bucket is damaged, it will need to be replaced. For warranty service, visit our Support Center. Parts can also be purchased from samsungparts.com.

This can also cause your ice to be wet and/or slushy.

If the flap on the ice dispenser is not closing properly, it will allow warm air to enter the ice maker compartment, and cause frost to build up. The most common reason for the flap to not close completely is ice, frost, or other debris having built up around the flap.

To check the flap, open the left side door, and look at the black flap inside the ice chute. If the flap is in the correct position, it is flush against the housing and airtight. If the flap is not flush with the housing, check for ice (or any other debris) that may be keeping the flap open.

Frost is an issue that is usually fixed by preventing warm air from getting into the refrigerator. In most cases, service is not required. After performing the steps above, clear the frost away and see if it returns.

If the frost returns, visit our Support Center to request service.