Reset the ice maker in the fridge compartment or Side-by-Side freezer

If your Samsung refrigerator isn’t making ice, a simple reset may fix the issue. By removing the ice bucket and using the Test button, you can restart the ice maker's operation. If the chime doesn’t sound or the unit shows no movement, additional steps like power cycling your fridge may be necessary.
Samsung Side by Side refrigerator compartment showing the enclosed ice maker unit on the right side
Samsung Side by Side refrigerator compartment showing the enclosed ice maker unit on the right side

Reset the ice maker in the fridge compartment or Side-by-Side freezer

1

Remove the ice bucket.

To remove the ice maker bucket, gently lift it up and pull it out slowly while holding it with both hands.

A diagram showing how to lift the cover flap on the Samsung refrigerator ice maker compartment.

Note
Do not press Test repeatedly after the ice tray is filled with ice or water. The maker may overflow or the ice may jam.
2

Test the ice maker.

Once the ice bucket has been removed, locate the Test button on the right-hand side of the ice maker. Press and hold Test (A) until you hear a chime.

  • If you don't hear a chime, but you can see movement from the ice maker, then the ice maker was reset.
  • If you don't hear a chime and there is no movement from the ice maker, unplug the fridge or turn it off at the circuit breaker for 2 minutes. Then, power it back up and try again.

A white Samsung refrigerator ice maker is shown with a labeled reset button marked as A.

3

Reattach ice bucket.

Now you can put the bucket back into position. It should click into place. If it does not, turn the Helix (A) 90 degrees, and then try again.

A Samsung refrigerator ice maker assembly with part A highlighted at the front, indicating the reset button location.

4

Continue troubleshooting.

Your ice maker has been reset. If it chimes one time, your ice maker has passed the test. If the ice maker chimes multiple times, visit our Support Center to request service.

Resetting the ice maker is just one step of troubleshooting ice maker problems. Please see our guide for Ice maker is not working for other ice maker issues.

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