Home appliance disconnects from SmartThings

If an appliance you've previously connected to SmartThings or Smart Home has disconnected, you may see a connection failure message. You can resolve this issue by checking the appliance's physical connections and performing the connection setup process again.
A Galaxy phone showing SmartThings connected devices with a hub in the background.
A Galaxy phone showing SmartThings connected devices with a hub in the background.

Home appliance disconnects from SmartThings

An error message may occur in SmartThings (or a similar message in Smart Home):

"Connection failure. Please check the power cord connection and the network connection status of the device."

Connection failure messaage

If SmartThings or Smart Home indicates that the device is disconnected, you will need to add your device again.

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