Smart Cam registration error: SmartThings says serial number isn't registered

The SmartThings Smart Cam does not require connection to a SmartThings hub to complete its setup. If you receive an error message during setup while using an Android phone, check your network connection, and then close and reopen the SmartThings app. You can also try resetting the camera if the issue persists.

A network connection is required to complete the setup of the Smart Cam. During the setup, you may receive an error that "Something went wrong..." if there's an issues with your Wi-Fi network, or if you're out of the network range.

If the Smart Cam isn't detected by SmartThings when connecting it to the app, you'll need to reset the camera. Before resetting it, be sure to select the camera from the device category in the SmartThings app to ensure SmartThings will detect it after the reset is complete.