Smart Cam registration error: SmartThings says serial number isn't registered

If the Smart Cam isn't detected by SmartThings when connecting it to the app, you'll need to reset the camera. Before resetting it, be sure to select the camera from the device category in the SmartThings app to ensure SmartThings will detect it after the reset is complete.

If you receive a "Go to Wi-Fi settings on your phone..." error during the setup of the Smart Cam in SmartThings, move your phone closer to the camera. Make sure to check the Wi-Fi connection between your phone and the camera using the phone's Wi-Fi settings.

The SmartThings Smart Cam does not require connection to a SmartThings hub to complete its setup. If you receive an error message during setup while using an Android phone, check your network connection, and then close and reopen the SmartThings app. You can also try resetting the camera if the issue persists.