Smart Cam registration error: SmartThings says serial number isn't registered
If there's an issue with the Smart Cam's serial number, you may receive an error that the serial number cannot be registered with SmartThings during the setup.
SmartThings is unable to detect Smart Cam
If the Smart Cam isn't detected by SmartThings when connecting it to the app, you'll need to reset the camera. Before resetting it, be sure to select the camera from the device category in the SmartThings app to ensure SmartThings will detect it after the reset is complete.
SmartThings is unable to detect Smart Cam
1
Start adding the camera to the SmartThings app.
In the SmartThings app, tap the Home icon, and select the location where you'd like to add the camera. Tap the Devices tab, tap Add (the plus icon), and then tap Add device. Tap the By brand tab, and then tap SmartThings. Tap Camera, and then tap Cam. Tap Start, and follow the on-screen instructions.
2
Factory reset the camera, and then connect it to SmartThings.
When the app begins looking for the camera, press and hold the Reset button on the back side of the camera for 15 seconds, and then release the button. The camera will make a "click" sound and the status LED will blink green, indicating the camera was reset. The camera will be ready to connect with SmartThings once the status LED starts blinking amber.
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Smart Cam setup error: Stopped at go to Wi-Fi settings on your phone
If you receive a "Go to Wi-Fi settings on your phone..." error during the setup of the Smart Cam in SmartThings, move your phone closer to the camera. Make sure to check the Wi-Fi connection between your phone and the camera using the phone's Wi-Fi settings.
SmartThings Smart Cam setup stopped at 39%
The SmartThings Smart Cam does not require connection to a SmartThings hub to complete its setup. If you receive an error message during setup while using an Android phone, check your network connection, and then close and reopen the SmartThings app. You can also try resetting the camera if the issue persists.
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