Reset the SmartThings Tracker

If the SmartThings Tracker is reinitialized, it will be reset. To do so, you must delete the tracker from the SmartThings app. When it's deleted, it will initialize itself so it can reconnect to SmartThings. At which time, you'll be able to connect and register the tracker with any Samsung account.
Galaxy phone on a table next to a SmartThings Tracker device.
Galaxy phone on a table next to a SmartThings Tracker device.

Reset the SmartThings Tracker

Note
  • Before you delete the tracker from the SmartThings app, ensure it's not in motion.
  • When the tracker is deleted, any associated Automations or Scenes will also be deleted.
  • The tracker's LTE service won't be affected during this time. If needed, contact 1-800-SAMSUNG (726-7864) for more details regarding your service plan. Please provide the tracker's IMEI or serial number.

To delete the tracker from SmartThings:

  1. From your phone, navigate to and touch the SmartThings app.
  2. Tap Devices in the bottom row, and then select the tracker's location from the upper row.
  3. Tap on the Tracker.
  4. Tap More Options (3 vertical dots) in the upper right corner, and then tap Remove device.
  5. Tap REMOVE to confirm.
  6. Once the tracker is deleted, it will be initialized. The LED will flash blue during this time.
  7. When the LED blinks red, green and blue, the tracker is ready to connect with SmartThings. If the LED isn't blink red, green and blue, restart the tracker.

Note
If you're not ready to connect the tracker with SmartThings again, press and hold the Power button for three seconds to power it off. The LED will blink three times before powering off.
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Reinitialize the SmartThings Tracker
Reinitialize the SmartThings Tracker
If the SmartThings Tracker is reinitialized, it will be reset. To do so, you must delete the tracker from the SmartThings app. When it's deleted, it will initialize itself so it can reconnect to SmartThings. At which time, you'll be able to connect and register the tracker with any Samsung account. 
 SmartThings Tracker status is disconnected
SmartThings Tracker status is disconnected
If the Tracker's status is "Disconnected" in the SmartThings app, the Tracker is either damaged, powered off, has poor communication, or cannot obtain a signal (GPS, CPS, or WPS).
 SmartThings Tracker Charging or Power Issues
SmartThings Tracker Charging or Power Issues
The SmartThings Tracker can generally last about a week on a single charge depending on the strength of GPS and cellular coverage. However, if the tracker isn't charging or power on/off properly, the problem could be the charger and USB cable, or the way you're pressing the power button on the tracker.
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