If they have a low battery, it may be necessary to charge the earbuds. You can check their battery level by going to the Bluetooth settings menu in your phone and selecting your connected buds.
To restart your phone, swipe down on your phone's home screen twice, and then tap the Power icon in the upper right corner. Tap Restart, and then tap Restart again to confirm. Instructions for restarting your buds can be found in our guide. If restarting the buds does not work, try completely resetting them.
Check for software updates on your Galaxy buds. If an update is available, install it.
If your voice sounds distorted, echoing, or robotic to the other person, try the following.
If others cannot hear you during the call, make sure you haven't muted the microphone. When you tap and hold the touchpad during a call on the Galaxy Buds or Buds+, you may accidentally turn off the microphone that's built into the earbuds. Nothing will be displayed on the device when you mute the call using the earbud touchpad, so you may not be aware that the microphone was disabled.
To unmute the call, just tap and hold the touchpad to turn on the microphone again.
Check the phone to make sure the call isn't muted in the Phone app.
When Active noise canceling blocks surrounding noise, you may unknowingly speak more quietly, causing the other person to hear your voice at a lower volume.
Try speaking slightly louder and more clearly than usual.
When Ambient sound is turned on, surrounding noise may pass through the internal microphone and be transmitted to the other person during calls, making it harder for them to hear your voice clearly.
In noisy environments, try turning off this feature temporarily or moving to a quieter place before continuing the call.
The ambient sound feature on Galaxy Buds4 and Buds4 Pro has been improved to deliver more natural surrounding sound. In noisy environments, this may cause the other person’s voice to be less clear and harder to hear due to background noise.
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