SmartThings: Device is not recognized or will not connect
Interpreter has stopped on Galaxy phone
If you're experiencing issues with the Interpreter app, such as the app stopping or voice recognition not working properly, on your Galaxy S24 series or S25 series running Android 16 with One UI 8, follow these steps to resolve the problem:
Interpreter has stopped on Galaxy phone
1
Check for software updates.
Using two fingers, swipe down from the top right corner of the screen to open the Quick settings panel, and then tap the Settings icon. Next, navigate to Software update or System updates (the option may vary by model). Once there, tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it will begin downloading automatically. On some devices, you may need to tap Download now to initiate the process.
Note
Keeping your device updated ensures you have the latest features and improvements.
2
Check the microphone access permissions.
Using two fingers, swipe down from the top right corner of the screen to open the Quick settings panel, and then tap the Settings icon. Swipe to and tap Apps, and then tap Interpreter. Tap Permissions, and then tap Micophone in the 'Not allowed' section. Change the microphone access permission by tapping Allow only while using the app.
Note
If you select Ask every time, you will be prompted to allow microphone permission each time you launch the Interpreter app.
3
Restart the Interpreter app.
Swipe down from the top right corner of the screen to open the Quick Settings panel, then tap the Interpreter icon. Tap the Menu icon (three lines) and tap Conversation mode. Tap the microphone icon next to your language to start recording. Translations will appear on the screen. For real-time translations, tap the Listening mode icon (chat bubble) from the Menu, then tap Record.
Note
Only one person should speak at a time for accurate translations.
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