Galaxy XR battery pack does not charge or turn on

Verify that the battery pack, cables, and wall adapter have no physical or liquid damage. Any damage could prevent proper charging.
 

• Check for a cracked or lifted case, and broken, bent, or loose parts on the battery pack, power cable, or charger. If you notice obvious damage, cracks, or small chips, it indicates the components have suffered from external impact, which may impair their functionality.
  
  
• Check for any visible damage, such as fraying or wear on the power cable or charging cable.
  
  
• Inspect the USB connections for corrosion, bent pins, or debris that may hinder proper charging.
  
  
• The battery pack and other charging components are not impervious to water damage in any situation. Exposure to water, liquids, or chemicals can cause damage or issues.
   

If the battery pack or power cable has gotten wet or is damaged, visit our Support Center to request service. For issues with the charging cable or wall adapter, such as damage or exposure to water, you can purchase a new one directly from Samsung.com.

Over time, an unused battery will discharge and must be recharged before use. Press the Battery level button on the battery pack to check the remaining battery level. Ensure the LED lights turn on to confirm the battery is functional.
 

• Red: Charging or low battery.
• Green: Fully charged.
• Flashing Red: Charging disabled or reduced battery. 
• No light: Not charging or depleted battery.

Plug one end of the USB-C cable into the battery pack and the other end into the wall charger. Connect the wall charger to a power source. The indicator light will show the charging status. If the indicator light flashes, disconnect and reconnect the cable. Ensure it's properly connected to both the battery pack and the wall charger.

• Once fully charged, disconnect the battery pack from the charger and unplug the charger from the wall outlet.
• If the battery pack does not show any signs of charging, visit our Support Center to request service.