Noise occurs on Galaxy XR during calls or media playback

Experiencing noise during calls or media playback on your Galaxy XR? This article explains how blocked ventilation grilles or audio vents can cause noise and provides steps to ensure these areas are unobstructed for optimal performance.
A person seated on a couch viewing immersive content on the Galaxy XR.
A person seated on a couch viewing immersive content on the Galaxy XR.

Noise occurs on Galaxy XR during calls or media playback

Check ventilation grilles.

Ensure the top (exhaust) and bottom (intake) ventilation grilles on the front panel are not blocked by stickers or objects. Blocked grilles can cause slower performance and noise during calls or media playback.
Read more
Read less

Inspect audio output areas.

Locate the audio output area on the temple side of the headset, above the ear, with two holes:

  • The audio speaker is located on the bottom side of the headband.
  • Air vents are located on the topside of the headband, and on the top and bottom sides of the visor window housing.

Ensure the speaker and air vent holes are not covered by stickers or objects, as obstructions can cause noise.

Read more
Read less

Understand Rear fit dial noise.

A slight noise or play when operating the Rear fit dial is normal due to tolerances and friction between components.
Read more
Read less
Recommended Articles
Samsung Galaxy XR headset setup
Samsung Galaxy XR headset setup
Samsung Galaxy XR headset setup Setting up your Samsung Galaxy XR headset unlocks a world of immersive experiences, from augmented reality (AR) to virtual reality (VR). This guide provides clear, step-by-step instructions to help you configure the headset for seamless operation. Whether you're a beginner or an experienced user, these tips ensure yo
 Unbox your Samsung Galaxy XR
Unbox your Samsung Galaxy XR
Unbox your Samsung Galaxy XR Welcome to the world of extended reality with your new Samsung Galaxy XR headset! This guide will walk you through the items included in the box and provide essential setup tips to get started. Unbox your Samsung Galaxy XR In-box items Here's a list of what you'll find inside the packaging: Galaxy XR headset: The main d
 How to properly wear your Samsung Galaxy XR headset
How to properly wear your Samsung Galaxy XR headset
How to properly wear your Samsung Galaxy XR headset The Samsung Galaxy XR headset offers an immersive experience, but proper setup and usage are essential for the best results. This guide will walk you through the process of wearing your headset, using prescription inserts, powering it up, and storing it safely. How to properly wear your Samsung Ga
Was this content helpful?
We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
Get support
auto-contact_us-pc-2x auto-contact_us-pc-2x
flag
Go to site