Galaxy XR front LED and screen remain on after removal

Experiencing issues where the front LED remains blue and the screen stays on after removing your Galaxy XR? This article explains how an obstructed proximity sensor can cause this issue and provides steps to resolve it.
Galaxy XR headset placed on a table with a cleaning cloth beside it.
Galaxy XR headset placed on a table with a cleaning cloth beside it.

Galaxy XR front LED and screen remain on after removal

Checkpoint

Locate and clean the proximity sensor

1
Power off the headset.
While wearing the headset, press and hold the Top button and Volume down button simultaneously to open the Power off menu. Then, point to and pinch Power off. When the headset shuts down, remove it.
2
Check the proximity sensor.
The proximity sensor is located on the inner left side of the headband (it looks like a black square). Remove any stickers, covers, or accessories that may obstruct the sensor.
3
Clean the sensor area.
Note
Never use chemicals or detergents on the headset. These substances can cause discoloration or damage to the materials.
Remove the power cable from the headset. Then, clean the inside and outside of the headset with a soft, dry cloth, ensuring the proximity sensor area is free from dust, debris, or buildup. 
4
Test the headset.
Reconnect the power cable, and then put on the headset. It should automatically turn on. When ready, remove the headset and verify that the front LED turns off and the screen shuts down.
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Perform a factory data reset.

Note
Before resetting your Galaxy XR, back up your data, and ensure a network connection to log out of your Samsung account. Follow these steps to completely wipe your device and restore it to its original settings.
1
Remove your accounts.
Press the Top button on the headset to open the Launcher. Then, point to and pinch Settings, and then point to and pinch Accounts. Now, point to and pinch your account, and then point to and pinch Remove account.
2
Reset the headset.

Next, point to and pinch General Management from the menu on the left, and then point to and pinch Reset. Point to and pinch Factory data reset. Review the information, then point to and pinch Reset, then point to and pinch Delete all.

 

Your Galaxy XR will now be restored to its original state. Follow the on-screen instructions to complete the setup.

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