Cannot access ART rows on Samsung TV

If you're experiencing issues accessing certain rows in the ART (Ambient Room Technology) feature on your Samsung Frame TV, this guide will help you understand the cause and provide solutions. Specific rows like My Photo Album, Complimentary, and third party apps in the "More On" row are no longer accessible due to updates aimed at improving the ART experience. Learn how to continue using personal photos and free artworks effectively.
A Samsung TV on a white shelf displaying the Art Store home screen with various artwork thumbnails.
A Samsung TV on a white shelf displaying the Art Store home screen with various artwork thumbnails.

Cannot access ART rows on Samsung TV

Affected Models

Note
Availability may vary by country or release year.
All Frame TVs and QLED TVs that support the ART feature. 
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Symptom

Issues accessing the following rows in the ART feature:

  • My Photo Album Row: Dynamic filter, Auto gallery, My shelf, Board.
  • Complimentary Row: Cinemagraph, Special Edition, Q collection, Relaxation, Decor.
  • Third Party Apps in "More On" Row: WAA Stream (Media Art Gallery, Vibrary, LaCollection).
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Background

The changes are due to updates based on the usage rates of each row. These adjustments aim to enhance the overall ART experience for users.
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Solution

  • Personal Photos: Continue using your personal photos via ART > My Art Store > My Photos and Favorites.
  • Free Artworks: Access approximately 30 free artworks monthly through ART > Art Streams row.
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FAQs

  • Why are some rows inaccessible?
    Changes are based on usage rates aimed at improving the ART experience.
  • Can I still use my personal photos?
    Yes, access them via ART > My Art Store > My Photos and Favorites.
  • How do I get free artworks?
    Visit ART > Art Streams row for monthly free artworks.
  • Does this affect all models?
    Affects all Frame TVs supporting ART.
  • Why were these changes made?
    To enhance the user experience by focusing on frequently used features.

By following these steps, you can continue enjoying the ART feature while adapting to the new changes. For further assistance, visit the Samsung Support Center.

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