Troubleshoot display issues on your Samsung Galaxy device

If your Galaxy device display is not working properly, the issue may be caused by temporary system errors, outdated software, display settings, or physical damage from external impact. Problems such as an unresponsive touchscreen, unusual screen colors, or abnormal display behavior may also occur depending on your settings or software version.
A woman tapping on the screen of a Galaxy phone.
A woman tapping on the screen of a Galaxy phone.

Troubleshoot display issues on your Samsung Galaxy device

Note
  • If the display is physically damaged from external impact, the device may not function normally.
  • Menu names, settings, and screen layouts may vary depending on the model and software version.

When the display is not working properly

If the display is not responding normally, the issue may be caused by temporary system errors, outdated software, app compatibility issues, or physical damage. Follow the guidance below to improve display performance.

Restart your device

A temporary system error may cause the display to stop responding normally. Restart your device and check again.

  1. Press and hold the side key and volume down key at the same time for more than 2 seconds.
    Side key highlighted on a Galaxy device.
  2. Tap Restart.
    A screen showing the Power menu options, with the Restart button highlighted.
  3. If the Restart menu does not appear, press and hold the side key and volume down key at the same time for more than 7 seconds until the device restarts automatically.

Update your device software

Outdated software or apps may cause compatibility issues or abnormal display behavior. Make sure your device software and apps are updated to the latest version.

  1. Open Settings, then tap Software Update.
  2. Tap Check for updates.
    Software update screen with the Check for updates option highlighted.
  3. Follow the on-screen instructions. A confirmation will appear once the software is up to date.

Update apps from the Google Play Store

Outdated apps may cause screen display issues or abnormal behavior due to compatibility problems. Check for app updates to help keep your device working properly.

  1. Open the Google Play Store app, then select your Google account.
    Google Play Store app screen with the profile icon highlighted.
  2. Tap Manage apps & device to check for available updates.
  3. Tap Update all.

Check for physical damage

If the display was damaged by strong external impact, it may not function properly.

Stop using the device immediately and visit a nearby Samsung service center to have the device inspected.

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When the screen looks different than expected

You can adjust display settings such as text size, screen zoom, and screen color for better visibility and comfort.

Adjust text size and style

  1. Open Settings, then tap Display.
  2. Tap Font size and style. 
    Display menu with the Font size and style option highlighted.
  3. Select the desired Font style and Font size.
    Font size and style screen with options to adjust the font size slider and style.

Adjust screen zoom

  1. Open Settings, then tap Display.
  2. Tap Screen zoom.
  3. Use the minus (-) or plus (+) slider to adjust the screen size.
    A screen with a slider to increase or decrease zoom.

Turn off Eye comfort shield

If the screen appears yellow or warmer than expected, the Eye comfort shield feature may be enabled.

  1. Open Settings, then tap Display.
  2. Turn off Eye comfort shield. 
    Display menu with the Eye comfort shield toggle turned off.
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When the touchscreen is not working properly

You can use the Samsung Members app to check the touchscreen status.

  1. Open the Samsung Members app.
  2. Tap Diagnostics.
    Samsung Members app home screen with the Support option highlighted.
  3. Tap Phone diagnostics.
    The Diagnostics screen, highlighting Phone diagnostics.
  4. Select Touch screen.
    The list of Phone diagnostics tests, highlighting Touch screen.

    Note:     Start the full diagnostics first, stop the test, and then select the item you want to test.
  5. Touch all empty areas on the screen with your finger.
    The Touch screen diagnostics test, showing a grid on the screen.
  6. Once all areas are filled, check the touchscreen test results.
    The final result screen of the Touch screen diagnostics test.
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