What to do when a Samsung Galaxy Watch app appears to crash, freeze, or not respond

If an app on your Samsung Galaxy Watch appears to crash, freeze, or not respond, the steps provided below can help effectively resolve the issue. Follow the instructions to help ensure your watch functions properly again.
A finger tapping a blank Samsung Galaxy Watch screen.
A finger tapping a blank Samsung Galaxy Watch screen.

What to do when a Samsung Galaxy Watch app appears to crash, freeze, or not respond

Restart and update the Samsung Galaxy Watch

If your Galaxy Watch apps are not working properly, restarting your device or updating the software to the latest version can help resolve the issue.

  1. Press and hold both buttons on your Galaxy Watch until the screen displays the Samsung logo.
    A Galaxy watch with both top and bottom side buttons highlighted.
  2. When the reboot is complete, swipe up and open Settings > Tap Software update.
    Settings menu with Software update option highlighted.
  3. Tap Download and install.
    Software update screen with the Download and install option highlighted.
Note
  • Turn on Auto update to automatically install future Galaxy Watch updates.
  • The watch will notify you if it is up to date.
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Uninstall apps from your Samsung Galaxy Watch

Apps can be removed from your Galaxy Watch by accessing the Wearable app on the phone connected to your watch, or you can use your watch directly.

 

Use the connected phone to uninstall apps

* Before starting, make sure your phone and Galaxy Watch are connected.

  1. Open the Wearable app on your phone > Tap on the Watch settings icon on the navigation bar.
    Wearable app screen with a bullet list icon highlighted in the navigation bar.
  2. Tap Apps > Tap the app you wish to uninstall.
  3. Tap the Uninstall icon > Select Uninstall in the pop up window.
    App info screen with Uninstall highlighted.
Note
If you do not see the uninstall icon, the app cannot be removed.

Use your Samsung Galaxy Watch to uninstall apps

  1. From the Apps screen, touch and hold the icon of the app you wish to uninstall > Tap Uninstall on the pop-up window.
    App menu screen with the SmartThings app displaying the Uninstall pop up menu.
  2. Tap OK.
    Notification screen asking confirmation to uninstall app with an OK button highlighted.
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Factory reset your Samsung Galaxy Watch

A factory reset may be necessary if your Galaxy Watch is not responding. A factory reset on Samsung Galaxy Watch will erase your data  on the Watch . Make sure to back up your data using the Wearable app before performing a reset so the data can be reloaded to your watch after the reset is complete. Samsung is not responsible for any lost data.

  1. From your Galaxy Watch’s home screen, swipe up and open Settings > Select General.
    Settings menu with the General option highlighted.
  2. Select Reset.
    General menu with Reset highlighted.
  3. Review on screen information > Tap Reset.
     
Note
Once the factory reset is complete, reconnect your Galaxy Watch to your phone and choose whether to restore your watch’s data or set it up with the default settings.
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