Samsung Galaxy device screen is cracked or damaged

When the display glass is cracked

If the device receives direct physical impact, the display glass may crack or shatter. This is the most common type of display damage.

A case or screen protector may help reduce damage, but if the screen is already cracked, repair is recommended as soon as possible.

When black spots or ink-like marks appear on the screen

If round black spots or ink-like marks appear inside the screen, the internal display panel may have been damaged by continuous pressure or impact, even if the outer glass is not cracked.

This type of damage may spread over time and usually requires display repair.

When lines or unusual colors appear on the screen

Black lines or unusual colors may appear on the screen after the device experiences impact, especially around the edges.

In some cases, vertical or horizontal lines may appear across parts of the screen. Display repair is recommended.

• Samsung Repair Services will help you schedule a walk-in or mail-in repair to fix your cracked screen using Samsung genuine parts.
• Samsung Authorized Service Centers are the local option for fast, quality repairs you can trust and rely on. Learn more about the cost of the repair.
• If you have a Samsung Premium Care service contract, it covers accidental damage from handling with a low deductible, extending protection after your standard warranty runs out, whether you need a repair or a replacement. Terms and Conditions apply, learn more at Samsung Premium Care.