Troubleshoot Issues with Calls on Gear S

If your Samsung smart watch (LTE) experiences mobile data issues, cannot answer calls, receive texts, or does not display your phone number in the Settings menu, there are a few things you can try. If those options do not work, it may be necessary to contact your carrier for network options or activation support.

If your Samsung smart watch (LTE) experiences mobile data issues, cannot answer calls, receive texts, or does not display your phone number in the Settings menu, there are a few things you can try. If those options do not work, it may be necessary to contact your carrier for network options or activation support.

If your Samsung Health data isn't syncing automatically between your watch and phone, you should check your network connection and make sure the app is updated. If your watch was set up without a phone, then your most recent activity is stored only on the watch and you will not be able to view it on your phone. 

If your Samsung Health data isn't syncing automatically between your Galaxy watch and Galaxy phone, you should check your network connection and make sure the app is updated. If your watch was set up without a phone, then your most recent activity is stored only on the watch and you will not be able to view it on your phone.

If you want to transfer content between your Samsung watch and phone, the two devices must be paired through the Galaxy Wearable app on your phone. You may also need to allow permissions for certain apps. If you are still having some trouble, follow the tips below.