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Image of a Samsung Blu-ray player next to a TV showing a whale diving underwater

Home theater and Blu-ray error messages

Image of a Samsung Blu-ray player next to a TV showing a whale diving underwater

The only time you would get an error message is when the Blu-ray player or home theater cannot play the disc. This could be due to copyright protection, a required firmware update, or an issue with the disc.

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Turning your Blu-ray player or home theater system should be easy. However, it could just be your remote is in need of new batteries. Follow these quick steps to identify the cause of the issue.
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There are really only a couple of reasons for the picture being frozen or the Blu-ray player not responding. Either there is something wrong with the disc, or the Blu-ray player needs firmware update. It really is that straightforward.
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The Blu-ray standard is an upgrade from DVD in a lot of ways, allowing the main menu to be much more interactive than a DVD disc. As part of this change in the standard, many Blu-ray discs block the Play button from being used on the main menu. Instead, use the navigation arrows and press Enter to get the movie started.
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