Welcome to the
! Please enjoy our special offers for you
SPECIAL OFFERS
  1. Home
    2. /
  2. POWERbot remote doesn't work
Hand holding a remote to control the Samsung POWERbot

POWERbot remote doesn't work

Hand holding a remote to control the Samsung POWERbot

Using the remote is much more convenient than chasing after the POWERbot. If the remote isn't working, try replacing the batteries first, and if that doesn't work, there's a trick to knowing whether it's your remote or your POWERbot at fault.

Related Content
POWERbot information and error codes
POWERbot information and error codes
Information and error codes let you know that your vacuum needs some attention. Most of the time, they can be cleared by turning off the emergency switch and performing the necessary steps. Find the appropriate code and then read the included information.
 POWERbot will not start
POWERbot will not start
If the POWERbot turns on but will not start, it could be caused by a low battery or a problem with the remote. Follow this guide to resolve this issue.
 POWERbot is noisy
POWERbot is noisy
While the POWERbot is cleaning, it is normal for it to make some noise. This guide will help you determine if the noise is normal or abnormal. The most common reason for a noisy POWERbot is cleaning different floor types. You may need to examine the beater bar as well.
 Samsung POWERbot cycle doesn't complete
Samsung POWERbot cycle doesn't complete
For one reason or another, your POWERbot hasn't found its way home to the docking station, and now you have to go looking for it and figure out what happened and why. This guide will help.
 Samsung vacuum does not charge
Samsung vacuum does not charge
The charging process for your vacuum is pretty self explanatory. Power at one end gets stored in the battery of your vacuum so it can operate without a power cord trailing behind it. If your vacuum does not charge, the most common reason is that it is not connected properly.
Was this content helpful?
We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
Get support
Contact
samsung logo action minus
Contact us
We're here for you.
samsung logo action minus
Call or Text Us Give us a call
How can we help you?
1-800-SAMSUNG 1-800-SAMSUNG
1-800-726-7864 1-800-726-7864
  • Mobile 8 AM - 12 AM EST 7 days a week
  • Home Electronics & Appliance 8 AM - 12 AM EST 7 days a week
  • IT/Computing 8 AM - 9 PM EST 7 days a week
  • Text Support 24 hours a day 7 Days a Week
Fast, easy checkout with Shop Samsung App
Easy sign-in, Samsung Pay, notifications, and more!
Get the app
Or continue shopping on Samsung.com
×
The Shop Samsung app
Free standard shipping, exclusive offers and financing options.
GET
×
The Shop Samsung app
Free standard shipping, exclusive offers and financing options.
GET
×

You Are About To Be Redirected To Investor Relations Information for U.S.

Thank you for visiting Samsung U.S. Investor Relations. You will be redirected via a new browser window to the Samsung Global website for U.S. investor relations information.
CANCEL
CONTINUE
×

Redirect Notification

As of Nov. 1, 2017, the Samsung Electronics Co., Ltd. printer business and its related affiliates were transferred to HP Inc.

For more information, please visit HP's website: http://www.hp.com/go/samsung


Select CONTINUE to visit HP's website.

CANCEL
CONTINUE
flag
Go to site