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Error messages during SmartThings 2018 Hub setup

If the SmartThings app detects any issues while you are setting up the SmartThings Hub (2018), an error message will display. View the details below to troubleshoot any error messages you may have seen.

Related Content
Cannot Complete SmartThings Hub (2018) Setup
Cannot Complete SmartThings Hub (2018) Setup
If you want to set up the SmartThings Hub (2018), you must do so using the SmartThings app on your phone. When beginning the setup, you will have the option to complete it via Wi-Fi or Ethernet. If you encounter issues during the setup process, use this guide.
 Reset SmartThings Hub 2018
Reset SmartThings Hub 2018
To completely redo your SmartThings configuration and start from scratch, you can perform a factory reset on your SmartThings Hub v3 (2018). 
 Hub Status is Inactive in SmartThings
Hub Status is Inactive in SmartThings
Sometimes the Hub may become inactive or go offline without any malfunction in its hardware. Learn what to do when the Hub is inactive.
 SmartThings Wi-Fi Hub Cannot Complete Setup
SmartThings Wi-Fi Hub Cannot Complete Setup
SmartThings Wifi and Connect Home are Wi-Fi Hubs that provide a mesh Wi-Fi network with extended range. This allows you to connect and control SmartThings products and the many third-party products that work with SmartThings. Learn what to do if you receive an error message during setup.
 Factory reset or reboot your SmartThings Hub
Factory reset or reboot your SmartThings Hub
Factory Reset Procedures for Different SmartThings Hubs SmartThings Hub (2018) Unplug the power cable. Use a pin to hold down the RESET button while you reconnect the power cable. Release the button once the LED changes from flashing to solid yellow. Note: Quick release is crucial; otherwise, the reset may not initiate. SmartThings Hub v2 Press and
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