Physical damage on your computer

Physical damage is not covered under warranty. Physical damage includes but is not limited to: liquid spills, cracks, and scratches to the screen, bezel, and accessories. If your PC has physical damage, we will be happy to repair or fix it, but the repair will be handled as an out of warranty repair and you will be charged for parts and labor. We recommend that you get an estimate of the cost before you proceed.

Microphone is not working on Samsung PC

Whether you're using a built-in microphone or one that's connected externally, there are multiple volume controls and potential places where the microphone might be muted, so you'll need to check them all if your microphone isn't working.

Samsung PC does not start, power on, or charge

Unlike desktop computers, laptops need to be frequently charged since they have an internal battery. If your Samsung PC will not start or turn on, it probably needs a quick charge. On the other hand, if the laptop is not charging or the charger doesn’t seem to be working, or you have a desktop with power issues, then you’ll need to check the power

Can't turn on Bluetooth or connect devices to Samsung PC

If you are having difficulty connecting a Bluetooth device to your PC, or if the Bluetooth setting won't turn on or is missing completely, there are a few steps you can take to get your device connected.

Reduced battery life on Samsung PC

Does it feel like your battery charge's duration isn't as much as it used to be? If the battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capac

Samsung PC touchpad is not working

If your Samsung PC's touchpad is not working, it may simply be locked or disabled. There is an easy way to unlock it and get the touchpad working again. If that doesn't do the trick, resetting the driver or installing updates could help. If all else fails, try a factory reset.

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