HMD Odyssey or Mixed Reality Not Detected
When the HMD Odyssey is connected to a computer, the Mixed Reality Portal app will automatically launch. If Mixed Reality portal doesn't open or you experience other issues like the HMD Odyssey's screen appearing black, there are a couple things you can do to fix the problem.
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Contact Samsung Support
Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
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1-800-SAMSUNG
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1-800-726-7864
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