Find your Samsung Chromebook's OS version
There are two ways to locate the Chrome OS version. One is through Settings and the other is through the Chrome browser. If the touchpad is not working, the browser method must be used.
Samsung Chromebook will not charge or power on
If your Chromebook does not turn on or does not charge properly, like if the LED is flashing or blinking, it may just be a problem with the wall outlet or the AC adapter. However, it may be necessary to enter recovery mode on your Chromebook. Use this guide to learn how to solve the issue.
Samsung Chromebook will not charge or power on
1
Plug your Chromebook into a power outlet.
Confirm the power adapter is connected to a working wall outlet, and then connect the power cable to the Chromebook. Make sure the power cable is fully inserted into the port of the Chromebook. You'll see a LED indicator light turn on.
- Blue: Power is on (normal)
- Green: Fully charged
- Red: Charging
If device still isn't charging, remove the power cable from the charging port on the side of Chromebook, and then unplug the AC adapter from the power outlet. Next, reconnect the power cable to the charging port on the side of the Chromebook, and then plug the AC adapter in to the wall. Allow the device to charge for 30 minutes.
Note
The power adapter and the charging port location will vary.
2
Check the power LED as the Chromebook powers on.
Press Power to turn on the Chromebook.
- If your Chromebook powers on, turn it off and let it charge for at least one hour.
- If your Chromebook does not power on, but the LED is blinking red, continue to step 4.
- If your Chromebook does not power on, and the LED is not blinking, the problem may be with the AC adapter or the charging port on the Chromebook.
- Try a different AC adapter.
- Try connecting a different compatible device to the same AC adapter.
- Replacement adapters can be found from our authorized parts distributor.
1
Disconnect any accessories.
Remove any external devices that are connected to the Chromebook, including but not limited to:
- A microSD card
- A USB mouse or keyboard
- Headphones
2
Enter recovery mode.
First make sure any accessories, like a mouse or external hard drive, are disconnected. Then, try to enter recovery mode:
- While the LED is blinking, press and hold Esc + refresh, and Power simultaneously, then release Power first. If the display remains blank or nothing appears, visit our Support Center to request service.
- For earlier versions of the Chromebook, remove the power adapter.
- Next, using a paperclip or similar object, press into the hole located on the bottom side of the Chromebook. Hold the paperclip in place while reconnecting the power adapter.
- Lastly, try turning on your Chromebook.
Note
You may have to repeat this step two or three times if your first attempt does not enter Recovery mode.
3
Restart the Chromebook.
Once the Recovery screen displays, let the Chromebook charge for ten minutes. Then, restart the Chromebook.
Do not perform the on-screen instruction unless the Chromebook is not charging. If you download and insert a recovery USB flash drive or SD card as instructed on the screen, any data stored on the Chromebook will be erased.
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Samsung Chromebook key came off
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Contact Samsung Support
Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
