Speaker and sound issues after using the Samsung smart watch in water

If your Samsung smart watch's speaker doesn't work after swimming, you can use the Eject water feature to help clear moisture from it. Remember to shake and then dry your smart watch with a towel afterwards.
Smartwatch showing ejecting water notification with pool in the background
Smartwatch showing ejecting water notification with pool in the background

Speaker and sound issues after using the Samsung smart watch in water

Important
The watch is not impervious to water damage in any situation. Exposure to high pressure water, dramatic temperature changes in the water, liquids other than fresh water (like salt water), or chemicals can cause damage or issues with the watch. 
1

Shake off residual water.

Lightly shake the smart watch to remove any water.
2

Navigate to Settings.

From the smart watch's Home screen, press the Home key (Power key), and then navigate to and open Settings. Alternatively, you can swipe down from the top of the screen to open the Quick Settings panel, and then tap the Settings icon.
Note
The Eject water feature will turn on after you turn off Water lock mode.
3

Navigate to the Eject water option.

On Wear OS models, tap Advanced features, tap Water lock, and then tap the switch to turn it on. To use the Eject water with sound feature, you must turn off Water lock by pressing and holding the Power key. The feature will automatically turn on.

On older models, swipe to and tap Advanced, and then tap Water lock. Swipe to and tap Eject water with sound, and then tap Play sound to clear water from the speakers.

Water lock switched on with a Galaxy smart watch

4

Clean the watch.

Review the following tips for keeping your watch clean after it's been exposed to water:

  • Even though your watch is water resistant, be sure to clean and dry it thoroughly with a clean, soft cloth whenever it gets wet.
  • Ensure the smart watch has been lightly shaken to help remove any extra water from it.
  • Prop the smart watch on its side with the speaker facing down (the Back key and Power key will be facing up) to allow excess water to drain out.
  • Verify if the watch has been used while scuba diving, exposed to water over 164 feet deep, exposed to water at high pressures, or exposed to ionized water.
  • If it's been exposed to sea water, rinse it in fresh water and dry after use.
5

Request service.

If you continue to experience speaker or sound issues after cleaning the watch, service is required. Please visit the Support Center to request service.
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