uBreakiFix by Asurion – Authorized Service Provider
Fast, reliable Samsung repairs—done by authorized experts using genuine parts.
Welcome to the Samsung and uBreakiFix FAQ. Here you’ll find information about authorized Samsung repairs performed by uBreakiFix by Asurion. Whether you need a cracked screen replaced, a battery swapped, or a diagnostic check, our nationwide network of authorized service centers provides same-day, in-person support using genuine Samsung parts.
About the Samsung and uBreakiFix Partnership
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Q: What is the Samsung and uBreakiFix partnership?
Samsung partners with uBreakiFix by Asurion as an Authorized Service Provider to provide customers with convenient, high-quality repairs through authorized service centers across the U.S. Every uBreakiFix location is staffed by Samsung-trained technicians who use Samsung-approved tools and genuine parts to ensure your device is repaired to factory standards.
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Q: Why has Samsung selected uBreakiFix for its partnership?
uBreakiFix has a trusted nationwide network of professional technicians and service centers that meet Samsung’s strict repair requirements. As an authorized service provider, uBreakiFix offers consistent, reliable device care using genuine Samsung parts, so customers can get their devices repaired quickly and confidently.
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Q: What does it mean to visit a Samsung Authorized Service Center?
When you visit a Samsung Authorized Service Center operated by uBreakiFix, you can expect: • Repairs performed by Samsung-certified technicians • Genuine Samsung parts and tools • Repairs that maintain warranty eligibility when applicable • A 90-day limited warranty on parts and workmanship
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Q: Which Samsung devices can be serviced at uBreakiFix?
uBreakiFix can support and repair a wide range of Samsung products, including: • Galaxy smartphones (S Series, Note, Z Fold, Z Flip, and A Series) • Galaxy Buds For a full list of supported devices, visit https://www.ubreakifix.com/brands/samsung .
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Q: What types of repairs are available?
At authorized uBreakiFix service centers, you can find help with all kinds of repairs, such as: • Screen / glass repair & replacement • Battery replacement • Charging port fixes • Camera repair & replacement • Software troubleshooting, updates, resets, diagnostics • Data transfer and recovery • Software troubleshooting and diagnostics • Screen Protector Replacement for Foldable devices Many common Samsung repairs can be completed the same day using genuine parts.
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Q: Are warranty repairs available?
Yes. If your device is still within Samsung’s initial 1-year standard limited warranty, uBreakiFix can complete the in-warranty repair as an authorized service provider. Not all damage (ex. accidental drops, liquid damage) qualifies under the warranty. If your device is in warranty but the damage isn’t covered, the repair will be handled as on out-of-warranty service (you’ll receive a cost estimate).
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Q: Can uBreakiFix repair my device if I have Samsung Care+ coverage?
Yes. uBreakiFix locations are authorized to perform Samsung Care+ repairs. Please visit Samsung Care+ or call (833) 690-0918 to file a claim and schedule an appointment.
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Q: How can I find a uBreakiFix by Asurion store near me?
Check our store locator or call us at 1-800-SAMSUNG to find a uBreakiFix store near you. If you have store-specific questions, such as pricing or hours of operation, find the store near you and give them a call.
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Q: Do I need an appointment?
Walk-ins are welcome, but scheduling an appointment helps reduce wait times and ensures parts are available for your repair. You can book online by visiting our store locator.
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Q: Does uBreakiFix offer mobile or on-site repairs?
Yes. In select cities, uBreakiFix offers mobile repair vans that can come to your home or workplace. A certified technician completes your Samsung repair on-site, often in under an hour. Availability varies by location. You can learn more about We Come to You here.
About the repairs
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Q: How does the repair process work?
1. Visit or schedule an appointment at your nearest authorized service center. 2. A technician performs a free diagnostic to identify the issue, and determine if the repair is covered by the warranty. 3. You’ll receive a detailed quote and estimated repair time. 4. Repairs are completed using genuine Samsung parts and tools. 5. Your device is tested and returned, usually the same day.
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Q: How long do repairs take?
Most Samsung screen and battery repairs are completed the same day. More complex repairs may take longer depending on parts availability.
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Q: Is there a repair warranty?
Yes. Every Samsung repair completed at an authorized service center is backed by a 90-day limited warranty that covers both parts and workmanship.
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Q: How much does a Samsung repair cost?
Repair costs vary by device model, repair type, and warranty status. To get an estimate, contact your nearest uBreakiFix Authorized Service Center (https://www.ubreakifix.com/brands/samsung).
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Q: Why should I choose uBreakiFix for Samsung repairs?
uBreakiFix is an Authorized Service Provider with certified technicians and service centers nationwide. Repairs use genuine Samsung parts and follow official Samsung repair procedures.
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Q: Will my warranty stay valid?
Yes. Repairs performed by authorized uBreakiFix technicians maintain your warranty coverage when applicable.
