TV Mounting FAQs

How do I schedule my TV delivery and mounting?

During checkout, choose between “I have my own mount” or “Select a wall mount” and select the compatible wall mount with your TV, if needed. Select a date for your delivery/installation.

What comes included with the TV mounting service?

Our provider will come on the scheduled date that you arranged, mount the TV onto the wall, ensure there are no damages, and turn the TV on to make sure it works as expected. They can place your mount up to six feet from the floor (to the bottom of the mount).

Do I need to provide a mount?

You can either provide your own mount or purchase a compatible wall mount during checkout. Please check compatibility carefully as this is a common reason why we cannot complete installation in the first visit.

If you are providing your own wall mount, please ensure the wall mount is with you at the time of your appointment.

What wall types support a TV?

Our provider can install your TV mount on drywall (sheet rock) brick or concrete only. We cannot mount on these surfaces: tile, granite, marble, manufactured stone, slate, metal, stucco siding or mirrors.

What size TV can you mount?

Our trusted provider can mount any TV (55” or larger) purchased on our website.

For TV’s between 55” and 85” in size, two professionals will mount the TV. For larger TV’s, three professionals will install the mount and TV.

Can I reschedule the TV mounting?

Before your order is confirmed, reschedule on the My Orders page by clicking Reschedule Service Appointment.

Once your order is shipped you can contact the provider directly to select a new delivery/installation date.

Do I need to reschedule if my order is cancelled?

No – the TV mounting appointment will automatically cancel as well.

Do I need to be home during my appointment?

Yes, you must be home during the appointment.

I am not happy with the TV mounting.

If the TV was incorrectly mounted or caused property damage, please contact us at 1-800-SAMSUNG (726-7864) so we can assist you.

How do I cancel my TV mounting service?

You can separately cancel the mounting service until the day before your TV and wall mount are delivered on the My Orders page.

If you cancel your mounting service before or after your TV has shipped, the mounting fees and any additional services purchased should automatically cancel as well. Please note you can also separately cancel just the wall mount without cancelling the TV mounting service.

Do I need to cancel mounting if I refuse the delivery?

Go to the My Orders page to cancel the service online.

If you need help with an order, give us a call at 1-800-SAMSUNG (726-7864).