Galaxy A5(2017): What can I do if I forget my screen lock password, PIN or pattern

Last Update date : Oct 08. 2020

Find My Mobile

You can unlock your device’s screen remotely from the Find My Mobile website, using your Samsung account. To use this feature, the device must be connected to a Wi-Fi or mobile network, and you must sign in to your Samsung account and use another mobile device or your PC.

Warning: If the unlock code is forgotten and if you device is not connected to a Samsung account, you will not be able to use the device if you do not reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes.

Unlock your device remotely

Important: You can use Find My Mobile services only if you connected your mobile device to your Samsung account.

1 From any computer or mobile device with Internet access, open a web browser and navigate to http://findmymobile.samsung.com. Click on SIGN IN.
Galaxy A5(2017): What can I do if I forget my screen lock password, PIN or pattern
2 Enter your Samsung account information (ID and Password) and then click Sign in.
Galaxy A5(2017): What can I do if I forget my screen lock password, PIN or pattern
3 Click on MORE.
Galaxy A5(2017): What can I do if I forget my screen lock password, PIN or pattern
4 Click on UNLOCK MY DEVICE.
Galaxy A5(2017): What can I do if I forget my screen lock password, PIN or pattern
5 Enter your Samsung account password and then click on UNLOCK.
Galaxy A5(2017): What can I do if I forget my screen lock password, PIN or pattern
6 Depending on the network and the state of your device, this process may take a few minutes. You will receive a notification and the screen of your mobile device will be unlocked.
Galaxy A5(2017): What can I do if I forget my screen lock password, PIN or pattern

Warning: If the unlock code is forgotten and if you device is not connected to a Samsung account, you will not be able to use the device if you do not reset it. If it was easy to bypass a security access, that would make it inefficient. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes. If your mobile device is not connected to a Samsung account, you can get help at a Samsung Service Center or contact us.

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