How to perform Factory Reset on Android smartphone?

Last Update Date : Apr 12. 2018

Later Models

(Android version 5.0 or above)

 

 

1. Tap Apps

 

2. Tap Settings

 

3. Tap Backup and reset

 

1  2 3

 

 

4. Tap Factory data reset

 

5. Tap Reset Device

 

6. Tap Erase Everything

 

4  5  6                   

 

 

 

Previous Models
(Android version 5.0 or below)


1. Tap Settings

 

2. Tap General & Backup and reset

 

3. Tap Factory data reset

 

settings backup and reset  factory data reset                                                           

 

 

4. Tap Reset device

 

5. Tap Delete all

 

reset device  delete all

 

 

 

Recovery Mode

 

If you screen is frozen or you could not turn on your phone, we advise you to perform a factory reset using the 'Recovery Mode'.

Note: Please note that performing this procedure will erase all customer data. Please perform data backup in advance to preserve your data in device. 

1. Hold the Volume up + Home + Power key at the same time.

battery_patternLock

 

2. Once the Android recovery mode appears, select: wipe data / factory reset with the volume keys

3. Enter with the power key

 

 

 

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Twitter

Tweet us, 8am-5pm, 7 days a week.

Facebook

Comment on our page between, 8am-5pm,
7 days a week.

Live Chat

Live Chat support with a Samsung product expert

Email

We will aim to respond within 24 hours for general inquiry or technical support

Track Your Repair

Check the status of your repair with Samsung

Smart Simulator

A new way to get the answers you want.
Incredible technology with even more amazing support.
The Samsung Interactive guide is the latest and greatest way to get the support you need, when you want.

Escalation to the CEO's Office

Contact the dedicated CEO's Office for any suggestions on how Samsung can assist you better

Online Service Request

Welcome to Cyber Service

Call

0860 726 7864General Inquiries

24 hours a day / 7 days a week

0860 726 623Samsung Pay

24 hours a day / 7 days a week

* For any printer related enquiries please visit the HP website .

Samsung
Support Centre

Samsung Support Centres

Find out more on how you can get face-to-face support.

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us