• Useful Software

    Samsung Kies

    Samsung Kies connects your mobile phone to your PC, making it easier for you to synchronize data between devices and find new apps.

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    Samsung KiesSamsung Kies
  • Useful Software

    Support Upgrade

    An easy way to upgrade to the latest software available for your mobile phone, and enjoy improved functionality and other enhancements.

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    Support Upgrade
  • Useful Software

    S Note

    You can use your PC to efficiently manage all the notes you wrote on your mobile device using S Note.

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    S Note
  • Useful Software

    Find my Mobile

    Protect your personal information and recover a lost phone. Find my Mobile lets you control and track your mobile remotely.

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    Find my Mobile

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Downloads & ManualsExpand

User Manual

6.45 MB, pdf, ENGLISH(T-Mobile)

6 Jul, 2013

Other Manuals

  • User Manual

    6.78 MB, pdf, ENGLISH(Europe)

    6 Jul, 2013

    Quick Guide

    1.21 MB, pdf, ENGLISH(Europe)

    17 Aug, 2012

Software

  • SAMSUNG Kies (Mac),PC Sync

    Mac OS 10.5 ~ 10.7, 27.94 MB, dmg, MULTI LANGUAGE

    Version : 2.0.0.13023_10_1

    26 Feb, 2013

    SAMSUNG Kies,PC Sync

    Win XP/Vista/Win 7/Win 8, 64.89 MB, exe, MULTI LANGUAGE

    Version : 2.5.1.12123_2_7

    2 Feb, 2013

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  •  1 years ago

    Describe the issue

    Answers

     1 years ago

    It isnt s gettting ICS its going straight to Jellybean was meant to come out this week it is out on Portugal as we speak just check KIES it hopefully will be soon

    Describe the issue

     1 years ago

    it is not going to jellybean it is going to ice cream sandwich

    Describe the issue

  •  1 years ago

    anybody know when the ics update is being rolled out in the uk for the galaxy ace 2?

    Describe the issue

    Answers

     1 years ago

    i have a Galaxy ace 2 that was a week ago from last comment i would of think samsung would of given it a update by now to ice cream sandwich verson 4 becuse they updated Galaxy ace s2 the older verson of this phone

    Describe the issue

    Samsung E-Support 1 years ago

    Hi, There is no release date yet but please keep connecting to Samsung KIES to be notified of updates when available. Thanks.

    Describe the issue

  •  2 years ago

    Describe the issue

    Answers

     1 years ago

    Just updated my Galaxy Ace 2 and now you can zoom when taking photo's from x1 to x4 mag. 27/07/2013.

    Describe the issue

  • 1 Answers

    Screenc Capture

     1 years ago

    Home+power used to capture a screenshot, but stopped working today. Now I get "Unable to capture screen. Try again." It makes a noise as if it's working, but it's not. I've rebooted it, including removing battery for about a minute. v2.3.6 Gingerbread.

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi, Please backup your phone using KIES and factory reset this phone before doing a KIES restore to fix this. Thanks.

    Describe the issue

  •  1 years ago

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi, First, you will need to download and install Samsung Kies to your PC/laptop from here; http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP. Connect the phone with your PC via the USB cable and open the Kies program. Your phone should then show on the main Kies screen. If you go to the 'Sync' menu you will then find the options to sync with Microsoft Outlook Thanks.

    Describe the issue

  •  1 years ago

    Please forgive my ignorance on such matters. But i have just bought a Galaxy Ace 2. One of the reasons was that I read that it had a memory of 4GB. When I looked at the phone storage today it said: USB - Total Space 1.1GB (available space 1GB); System storage available space 0.98 GB; The only other space I can see is the SD Card storage of 1.8 GB. As far as I can tell this gives me just 2GB instead of the stated 4. (The 1.8 GB only being on the SD card) Am I reading something wrong or have I just got it all completely wrong. i am not too technically minded so layman's terms would be great. Any advice gratefully received. Thanks C

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi, Please used the following link provided to find a Samsung service centre who may be able to help you http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION Thanks.

    Describe the issue

  •  1 years ago

    My mobile has started turning the first letter of my name into uppercase when I sign in to email accounts, so I can't get into any accounts as it says the email is invalid

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi, When the keyboard is activated, it will automatically set to captialise the first letter of the first word you type. To change this to lower case, tap the blue arrow pointing up on the left hand side of the keyboard twice. All letters will then be in lower case. Thanks.

    Describe the issue

  •  1 years ago

    Is it now confirmed that at some point, people owning a Samsung Galaxy Ace 2 (bought in the UK) will get their phones updated to Andriod ICS?

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi, We have no information at present to suggest that the Galaxy Ace II will receive a new update in the near future. You can follow us on twitter, Facebook and here; www.samsung.com/uk/new to keep up to date regarding new firmware releases for handsets. Thanks.

    Describe the issue

  •  1 years ago

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi, At present, we have no information regarding the Ace II receiving a software update. You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES. Thanks.

    Describe the issue

  • Owen Allan 1 years ago

    I received a text message which shows as an envelope icon in the top left hand corner of my phone, and as an item in the envelope icon but is not visible in my new message folder. When I try to open it through notifications it takes me to the compose a new message screen. I've also tried to delete it from the log but it still appears as a message waiting. Any suggestions on how to delete or remove the message permanently?

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi Owen, In an attempt to resolve this please go to; Settings > Application Manager > Swipe left twice to display a list of ‘All applications’ – Select BadgeProvider – then select clear data. When you have done this please restart your phone Thanks.

    Describe the issue

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