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Downloads & ManualsExpand

User Manual

7.71 MB, pdf, ENGLISH

3 Jun, 2014 tooltipbox

Other Manuals

  • User Manual

    32.22 MB, pdf, ENGLISH

    30 Aug, 2013 tooltipbox

    Safety Guide

    0.01MB, pdf, ENGLISH, BULGARIAN, CHINESE, CROATIAN, CZECH, DANISH, DUTCH, ESTONIAN, FINNISH, FRENCH, GERMAN, GREEK, HUNGARIAN, ITALIAN, KAZAKH, LATVIAN, LITHUANIAN, MACEDONIAN, NORWEGIAN, POLISH, PORTUGUESE, ROMANIAN, RUSSIAN, SERBIAN, SLOVAK, SLOVENIAN, SPANISH, SWEDISH, UKRAINIAN, UZBEK

    26 May, 2014

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  • Moad 1 years ago

    There is in many reviews tests and claims that the phone is not as waterproof as the company claims. If my S4 active jams because of water, will you replace it? what can I do also about the charging cap? it seems that it does not stick well anymore

    Describe the issue

    Answers

    Steve 5 months ago

    They all say its ip67 protected, which it is, but would you believe they will never replace or repair the item if you place it in water, a joke really.

    Describe the issue

    Samsung E-Support 1 years ago

    Hi Moad, As long as you are using the protective coverings correctly then your handset will be capable of being immersed in 1m of water for 30 minutes. If the covers are not on correctly then this would not be covered under warranty. Thanks.

    Describe the issue

  • Faisal 1 years ago

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi Faisal, The S4 Active is available in the UK however you would need to contact Vodafone to find out the stock availability. Thanks.

    Describe the issue

  •  1 years ago

    Im sure i have the product code and serial number correct but it says error.. any known issues please?

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    Answers

    Samsung E-Support 1 years ago

    Hi, Please ensure that you have the model code correct, GT-I929. As well as the serial number, located behind the battery S/N beginning with R. Thanks.

    Describe the issue

  • raztay25 7 months ago

    Describe the issue

    Answers

    Samsung E-support 6 months ago

    Hi, Are you using the correct SD card, microSD or microSDHC? Due to the nature of this inquiry, you would need to speak to our Galaxy technical support team. Please call 0330 726 7864. Thanks

    Describe the issue

  • Emily Bantham-Jones 5 months ago

    i dropped my phone in the sea while on holiday, all the necessary coverings were in place but now the phone will not turn on?

    Describe the issue

    Answers

    Samsung E-Support 5 months ago

    Hi. Due to the nature of the issue I recommend taking your Galaxy S4 Active to your nearest service centre. Please visit the link below which will aid you in locating it: http://www.samsung.com/uk/support/servicelocation/ Thanks.

    Describe the issue

  • 1 Answers

    s4 videos

    jonny 4 months ago

    recorded videos didnt change any settings only can play back 2 out of 5 saying sorry cant play video ?

    Describe the issue

    Answers

    Samsung E-Support 4 months ago

    Hi Jonny, have you tried updating the software on your S4? As some file formats are not supported depending on the device's software. Hope this helps.

    Describe the issue

  • 1 Answers

    Android Update

    Ezeq 3 months ago

    Hi, I´ve purchased this phone a year ago, it´s a really good device, but since the day I got it I´m waiting to get an Android update and nothing. It´s still running on 4.2.2 and every other S4 already is running 4.4 or even S3 are runing a more recent version than mine. Any news about Kit Kat for this device? Thanks

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    Answers

    Samsung E-Support 3 months ago

    Hi. Due to the nature of the issue, I recommend that you contact your network provider. Thanks.

    Describe the issue

  •  1 years ago

    Is there an equivalent kit to the Galaxy S4 wireless charging kit for the Active model to save opening and closing the seal on the charging port (daily)

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi Frank, There is no wireless kit available for this phone at present. Thanks.

    Describe the issue

  • Antony Oldham 3 months ago

    Describe the issue

    Answers

    Samsung Support 3 months ago

    Hi. There is no current release date for the Kitkat updgrade on the Galaxy S4 Active. Keep an eye on the Samsung website and Social Media pages for future updates. Thanks.

    Describe the issue

  • alexandros 1 years ago

    They have the same accessories?? Its performance and abillities are equal?? They both have the same smart features? ??

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi alexandros, The S4 Active has and 8 megapixel camera whereas the S4 has 13 megapixels. The S4 Active does not have Dual Shot feature like the S4. The S4 Active is dust proof and water proof. You can compare both devices by clicking the link below; http://www.samsung.com/uk/consumer/mobile-devices/smartphones/productcompare?prda=GT-I9295ZAABTU&prdb=GT-I9505ZWABTU Thanks

    Describe the issue

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