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Samsung Cloud

Samsung Cloud

Samsung Cloud

Samsung Cloud

Overview

Samsung Cloud App

With Samsung Cloud, you can be worry-free of losing your data to a lost, stolen, or broken Galaxy device. Get an easy and seamless backup, sync, restore, and upgrade experience across all your Galaxy devices; setup and manage your preferences from one screen, sync and view your photos across Galaxy devices, and backup and restore your Galaxy device from a stored backup.

Solutions

Top Solutions

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Data & Backup

About Sync, Backup, and Restore (Samsung Cloud)

What is Sync (Synchronization)? "Sync (Synchronization)" is used to match content across all supported devices that use the same Samsung account through Samsung Cloud. For example,...

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Features & Specs

Can I download the photos and videos which are only stored on Samsung Cloud?

Can I download the photos and videos which are only stored on Samsung Cloud? Yes, User can download the original photo or video by selecting download in the detail view.  What if I...

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Features

Can I upload the photos and videos in my SD card? (Samsung Cloud)

Can I upload the photos and videos in SD card? No, sync to external storage drive is currently not supported.  Is Story Album also uploaded to Samsung Cloud? Yes, Story Album is...

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Samsung Cloud Premium Subscription FAQs

How do I cancel a subscription with an automatic monthly charge? If you choose 15 GB in Change storage plan, your subscription charge will be canceled on the next payment date. How...

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How would you like to contact us?

call us alt 1-800-SAMSUNG (1-800-726-7864)
Mon - Fri : 8AM -12 AM (EST) Sat - Sun : 9AM -11 PM (EST)
24 hour support available for mobile devices
  • Social Support

    Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.

  • Ask the Community

    Browse answers, ask questions and get solutions from other Samsung customers.

  • Chat with us

    Live Chat support with a Samsung product expert.

  • Send us an Email

    We’ll respond within 24 hours of your request.

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