Unable to control or see devices registered in the SmartThings app
Last Update date : 2022-02-25
If SmartThings is suddenly unable to find your devices, please check the settings of your Wi-Fi AP:
1. If your Wi-Fi AP is configured to support the 5Ghz frequency band only, please change the Wi-Fi AP settings to support the 2.4Ghz band as well.
2. Check whether the AP name is hidden.
If you continue to experience the same problem even after replacing your Wi-Fi AP or performing these checks, re-register your devices:
1. Delete your previous devices from SmartThings
Step 1. Tap ¨Devices¨ to see your devices.
Step 2. Press and hold the device you want to delete.
Step 3. Tap ¨Edit¨.
Step 4. Tap ¨Delete Device¨.
2. Re-register the device following the initial device registration procedure
Step 1. Tap More (+) at the top of the screen.
Step 2. Tap “Device” to add a device.
Step 3. Tap the type of device you would like to add.
Thank you for your feedback!
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