How can I fix HE1 or HE2 is shown on the display of my Samsung washing machine?

Last Update date : 2021-05-16

HE, HE1, HE2, HR, HC codes are all related to heater error. These codes occur when the temperature inside the washing machine is detected to be abnormal in status and value.

The errors can indicate issues like no heating of water or the water is heating up at a very high temperature.

Troubleshooting tips for heater issue error codes


Please do the following when you encounter (HE, HE1, HR, HC) error codes in the washing machine:

  1. Most of these errors are due to the high temperature of the washing machine. You may need to let it cool down by not using it for half a day and check again. 
  2. IF the washing machine really stopped heating up and not able to heat up the water, the heater could be damaged and requires service.

Note: To book a service visit, please call our contact center to get help about the issue. Our helpful agents will be there to help you.

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