What to do when my washing machine suddenly stops?

Last Update date : 2023-06-15

Sometimes your washing machine might stop during operation. In most cases, it is not a product malfunction. Please read the following instructions: 

Check the information codes on the display.

Error code information

the issue 

Solution 

SUD 

Too many bubbles are due to excessive detergent.
  1. Add a rinse cycle to get rid of the bubbles.
  2. Use a small (proper) amount of detergent. 

5C/5E (Error code)

Draining malfunction.
  1. Check that the drain hose is not kinked or frozen and is not clogged with foreign matter.
  2. Clean the debris filter, as it may be clogged.

Ub/UE (Error code)

  • Spinning does not work.
  • If you wash only one item, such as a bathrobe or a pair of jeans, the final spin result may be unsatisfactory, and the Ub/UE information code might appear on the display.
  1. When this code appears, pause the appliance, move the load around that is tilted to one side in the barrel in order to balance it out.
  2. In case the load is too small, add one or two towels in the drum and start the Rinse/Spin cycle.

Before cleaning the debris filter, make sure to unplug the washing machine from the electrical outlet. It is advisable to clean the debris filter 5 or 6 times a year to prevent it from clogging.

1 Remove the cover on the bottom right side of the machine.
Remove the cover
2 Detach the debris cab and drain the water.
Detach the debris cab and drain the water.
3 After the water stops draining from the auxiliary drain hose, remove the debris filter by turning it counterclockwise and pulling it out.
After the water stops draining from the auxiliary drain hose, remove the debris filter by turning it counterclockwise and pulling it out.
4 Check if there is any foreign matter inside the debris cab and clean it.


Note:  Learn more about  How to clean the Debris filter in Samsung Front Loading Washing Machine?

You should check the installation environment of the drain hose according to the manual of the washing machine that you use. If the height of the drain hose is not installed as recommended in the manual, drainage may not be possible due to the siphon phenomenon, and, therefore, the reverse flow may occur.

Note:  If the issue is not solved, please contact  Samsung Service Center for further assistance.

For your safety, the washing machine will not tumble or spin unless the door is closed.

 

Please read the instructions below for finding solutions.

  • Basic things to check Close the door and press and hold Start/Pause (Hold to Start). 
  • If the washing machine is not supplied with sufficient power, the washing machine will not drain or spin temporarily. (As soon as the washing machine regains power, it will operate normally.)
  •  The appliance may appear to be temporarily stopped during a dry cycle, e.g. wool course or a soak period. Check if a coin or some other foreign substance is stuck in the debris filter (Front loader only).

Note: If you have any questions after verifying the above-mentioned solutions, please call our contact center to get help with your inquiry. Our helpful agents will be there to help you.

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