Fix a washing machine that suddenly stops

Discover why your Samsung washing machine stops unexpectedly during operation. Learn how to resolve issues related to error codes, detergent overuse, draining malfunctions, and unbalanced loads.

If your Samsung washing machine suddenly stops during a cycle, it could be due to error codes, detergent overuse, draining malfunctions, or unbalanced loads. Follow these troubleshooting steps to identify and resolve the issue.

1. Why does my Samsung washing machine stop during a cycle?

Your Samsung washing machine may stop unexpectedly due to several reasons, including error codes, detergent overuse, draining malfunctions, or unbalanced loads. Check the display for error codes and follow the troubleshooting steps provided below.

2. What does error code SUD mean on my Samsung washing machine?

Error code SUD indicates that there are too many bubbles in the drum, usually caused by using excessive detergent. Here's how to resolve it:

1. Add a rinse cycle to remove excess bubbles.
2. Use the proper amount of detergent for your load size.

3. How do I fix a draining malfunction in my Samsung washing machine?

If your washing machine displays error codes 5C or 5E, it indicates a draining malfunction. Follow these steps:

1. Check that the drain hose is not kinked, frozen, or clogged with foreign matter.
2. Clean the debris filter, as it may be clogged with lint or other debris.

- Before cleaning the debris filter, unplug the washing machine from the electrical outlet for safety.

- Clean the debris filter every 5–6 months to prevent clogs.

4. What should I do if my Samsung washing machine shows Ub/UE error code?

Error codes Ub or UE indicate that the washing machine is unable to spin properly, often due to an unbalanced load. Here's how to fix it:

1. Pause the appliance and redistribute the load in the drum to balance it.
2. If the load is too small, add one or two towels to the drum and restart the Rinse/Spin cycle.

5. Additional things to check

Before troubleshooting, ensure the following:

- The washing machine door is securely closed. The appliance will not tumble or spin if the door is open.

- The washing machine is receiving sufficient power. If power is interrupted, the appliance may temporarily stop until power is restored.

- The drain hose is installed at the correct height as per the manual to avoid siphon phenomena or reverse flow.

6. Supported Samsung washing machine models

These troubleshooting steps apply to most Samsung washing machines, including front-loading and top-loading models. Refer to your specific model's manual for detailed instructions.

7. Related Samsung support topics

- How to clean the debris filter in Samsung front-loading washing machines

- How to troubleshoot error codes on Samsung washing machines

- How to balance loads in a Samsung washing machine