Galaxy Buds: What to do if the charging case does not close when earbuds are inside?

Last Update Date : 2019-02-27

Firstly, please ensure whether wing tips or ear tips are put in the right direction. If you attach wing tips or ear tips in the wrong direction, the charging case may not be closed properly.

To attach an ear tip to the ear budClick to Expand
connect eartip
1 Select the earbud tip that fits your ear.
2 Cover the latch at the bottom of the earbud with the earbud tip.
3 Follow the same procedure for the opposite earbud.
To attach a wingtip to the earbudsClick to Expand
attach wing tip
1 Select the wing tip that fits your ear.
2 Select the wing tip for the left or right ear.
3 Hook the wing tip’s groove to earbud’s fixation hook and cover the earbud with the wing tip. Do not pull the wing tip excessively when you attach it and ensure to put in the right direction.
4 Follow the same procedure for the opposite earbud.

 ㆍDo not put the earbuds in your ears without ear tips or wing tips. Doing so may hurt your ears.

 ㆍDo not pull the ear tip or wing tip excessively when you attach or detach it. The ear tip or wing tip may tear.

 ㆍDo not put the wing tips on the earbuds in the wrong direction. The earbuds will not fit in your ears properly.

After attaching, please ensure to hook the wing tip’s groove to earbud’s fixation hook and cover the earbud with the wing tip exactly. If you have same problem after then , please go to the Authorized Samsung Service Center with the product.

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