Is it normal for Galaxy phone to heat up?

Last Update date : 2024-02-19

This phenomenon is normal and is just the result of the device's Processor is active. Running numerous programs causes the Processor to do more tasks, which generates more heat. This occurs on the majority of electronic gadgets, even those made by other manufacturers (including PCs and laptops).

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps: 

Step 1. Go to Settings > Software update.

Step 2. Tap Download and install.

Step 3. Follow the on-screen instructions.

Note: This help content is applicable for Galaxy devices purchased through Samsung Gulf retailers.

Why is your phone overheating?

There is a difference between warm and hot. After 15 minutes of gaming, it's natural to feel a little warmer. However, you should consider whether your phone sends an overheating alarm or feels unusually warm to the touch.

To troubleshoot, you've probably already closed a few applications or rebooted your smartphone.

1 During the initial setup after purchase or when restoring data.
2 Downloading large files
3 Using apps that require more power or using apps for extended periods such as:
  • Playing high-quality games for a long time 
  • Recording videos for extended periods 
  • Streaming videos while using the maximum brightness setting 
  • Using the Screen Mirroring / Smart View feature (connecting mobile device to a TV).
4 While multitasking or when running many apps in the background i.e.
  • Using Multi window 
  • Updating or installing apps while recording videos 
  • Downloading large files during a video call 
  • Recording videos while using a navigation app

 

• A large amount of data syncing with the cloud, email, or other accounts 

• Exposing a device to sunlight when the temperature is high around you 

• Extensive usage of the mobile hotspot and tethering feature  

• Using a device in areas with weak signals or no reception or in the roaming network

• Charging the battery with a damaged / unapproved USB cable

• Device’s multipurpose jack is damaged or exposed to foreign materials, such as liquid, dust, metal powder, and pencil lead  

1 Turn off the Wi-Fi, GPS, Bluetooth, and other connectivity when not in use.
2 Avoid using maximum screen brightness.
3 Closed unused applications.
4 Avoid using apps on mobile data and playing graphic-intensive videos or games for a longer duration.
5 Always use a genuine Samsung charger for your device.
6 Avoid using your phone while charging.
7 Uninstall unused applications from the device.

Note: If you have tried the suggestions above and your device has not cooled down, please contact Samsung Support for further solutions.

How to use the Samsung Members app

If you're experiencing unusual behaviour (unusual battery drain or heating) on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.

This allows us to take a closer look at what is happening. The data is anonymised and only held for the duration of the investigation.

Learn more

Related Questions

Thank you for your feedback!

Contact Us

Online

There are a number of a different ways of contacting us via Live Chat, Email and more
Learn more

Call

Speak to one of our dedicated team of experts
Learn more

Face to face Support

Search the nearest Samsung Service Centers in your area.
Find a service center

Apps & Services Customer Support

Samsung Health Monitor : 800-7267864
Samsung Pay : 800-7-729 (S-PAY)
Samsung Rewards : 800-7267864
View more