Raising an Error Report via the Galaxy Wearable App
Last Update date : 2023-04-30
Having troubles with your Galaxy Watch or Buds and not sure what to do? If you raise an Error Report through the Galaxy Wearable app our Samsung Members Team will be able to provide further troubleshooting steps to help resolve your issue.
Raising an Error Report
Please ensure you raise an Error Report within 5 minutes of the issue occurring on your Galaxy device. While raising an Error Report it is important that you DO NOT close the Samsung Members app while log files are being generated.
1
Launch 
Galaxy Wearable app
![Launch Galaxy Wearable app]()
Galaxy Wearable app
2
Tap on 
![Tap on 3 lines]()
3
Select Contact us
![Tap on contact us]()
4
Tap on Error Reports
![Tap on Error Reports]()
5
Tap on Frequency
![Tap on frequency]()
6
Choose between Once, Often or Sometimes
![Choose between once, often or sometimes]()
7
Tap on the text box and explain the issue you are facing with your Galaxy device. If you would like to add any screen recordings or screenshots to your error report tap on 
. Once you are ready to send your error report select 
![Sending error report]()
. Once you are ready to send your error report select 
Please ensure Send system log data is ticked.
Reviewing Feedback
1
Launch 
Samsung Members app
![Launch Samsung Members app]()
Samsung Members app
2
Tap on Get Help
![Tap on Get help]()
3
Scroll down to the bottom of the page
![Tap on Scroll down to bottom of screen]()
4
Tap on Go to Feedback
![Tap on Go to Feedback]()
5
You should be able to view all your raised error reports and responses from our Samsung Members Team
![Select Error report to view response]()
6
You can then review the reponses from our Samsung Members Team and even ask extra questions
![Vview Reply from Samsung Members Team]()
Note: If you have any questions after verifying the above-mentioned solutions, please call our contact center to get help with your inquiry. Our helpful agents will be there to help you.
Thank you for your feedback!
Please answer all questions.