Game Mode Issue: No Sound or Unclear Picture on Set-Top Box
When game mode is enabled on your Set-Top Box, you may experience issues such as no sound or unclear picture on your TV. This could be due to incompatible settings between your TV and Set-Top Box, audio and video output settings, outdated firmware, or technical glitches. Troubleshooting steps may include adjusting TV settings, verifying Set-Top Box settings, updating firmware, and seeking assistance from customer support or a professional technician if needed.
You need to disable the game mode while using only your Set-Top Box:
Note: If you have any questions after verifying the above-mentioned solutions, please call our contact center to get help with your inquiry. Our helpful agents will be there to help you.
* This feature is only available on specific models. Please refer to your user manual for more information
Thank you for your feedback!
Please answer all questions.