Galaxy A17

Samsung

Thank you for taking the time to share your five‑star experience with the awesome Galaxy A17, Aiwen! We’re glad to hear how happy you’ve been with Samsung phones over the years, and that you’re enjoying the Galaxy A17’s smooth display, strong battery life, camera quality and generous storage. In particular, it’s great to know that the powerful 5,000 mAh battery comfortably lasts you through the day, and that Smart Switch made transferring everything from your previous device quick and easy. The Galaxy A17 will continue to deliver the smart, reliable and intuitive experience you’ve enjoyed with our smartphones until now, and much more! ^CL at Samsung Support

Samsung

Thanks for taking the time to leave a review of your Galaxy A17. We're sorry to hear that the phone has not met your expectations and that the battery isn't performing optimally. We will pass on your feedback. Here is a guide you can follow to optimise the battery of your phone: https://www.samsung.com/uk/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-my-samsung-galaxy-smartphone If this does not fix the issue, please get in touch so we can assist. You can contact us here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support

CX

Thank you for your fantastic 5‑star review, Dr. Samsung — loving the name! We truly appreciate your continued loyalty to us and our products, which deliver excellent performance time and time again. It’s wonderful to know you’re loving your brand‑new Galaxy A17 — from its slim, sleek design and fast performance to the very clear on‑screen text, impressive imagery, long‑lasting battery for those busy days, and excellent connectivity services. We regret that the data‑transfer process between your phones took longer than expected, but we’re glad to hear everything is running smoothly now and performing exactly how you like it. Your positive experience truly warms our hearts, and we hope you continue to enjoy every moment with your new phone! ^HB at Samsung Support

CX

We're thrilled to see how much you are loving your A17 5G! The 5000 mAh battery keeps you going all day with life to spare, allowing you to dive into the epic power that the Octa-Core processor gives you on the 6.7" display With the 50 MP main camera lens, you can capture your memories in rich detail. Speedy file transfer through SmartSwitch gets you up and running in no time, allowing you to enjoy all the wonderful features on offer. This model will be wowing you for years to come! ^SK at Samsung Support

Samsung

Brilliant to see how much you are enjoying your A17, Carl! The 50 MP main camera lens allows you to capture your memories in true to life detail, while the 5000 mAh battery keeps you going all day long. You can perfectly experience the smooth and speedy performance of the Octa-Core processor through the crisp Super AMOLED display. This model has everything you could ever need and more! ^SK at Samsung Support

Samsung Service Team

Hallo, wenn der QR-Code-Scanner bei deinem Galaxy A17 nicht funktioniert, ist dafür meist die entsprechende Funktion in der Kamera-App deaktiviert oder nicht richtig konfiguriert. Öffne die Kamera-App, tippe auf das Zahnrad-Symbol (Einstellungen) und überprüfe, ob der Schalter bei "QR-Codes scannen“ aktiviert ist. Führt das Aktivieren dieser Einstellung nicht zum Erfolg, kontaktiere bitte unsere Kolleg*innen vom Support. Alle Kontaktmöglichkeiten findest du hier: https://www.samsung.com/de/support/contact/. Die eingeschränkte Bedienbarkeit bei kaltem Wetter hängt meist mit der chemischen Funktionsweise des Akkus und des Touchscreens zusammen. Unter 0 °C können deshalb Leistungsprobleme auftreten, es ist daher ratsam, das Smartphone beispielsweise in einer Innentasche der Jacke zu verwahren.

CX

We are disappointed to read that you are not fully enjoying your A17. We know you can get the best performance out of this phone thanks to the powerful Exynos 1330 processor and 90Hz refresh rate. Here is a great guide to help you optimise the performance of your phone: https://www.samsung.com/uk/support/mobile-devices/how-to-optimise-the-performance-of-a-galaxy-smartphone/ If you need further assistance, our helpful Support Teams are on hand to help get you up and running smoothly. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

Samsung Service Team

Hallo, wir danken dir für das Teilen deiner Eindrücke mit deinem Modell.

CX

Thank you for sharing such a thoughtful review of your new Galaxy A17, Vince. We’re delighted to hear that you’re enjoying the size, design and fingerprint button placement, and that the move from your previous Galaxy device was easy and straightforward. We also appreciate your comments about screenshots and screen recording. The Galaxy A17 5G does not include a built‑in screen recorder, although this can still be done through trusted third-party apps if you need the feature. For screenshots, there are several methods available beyond the button combination, and you can explore them in this guide: https://www.samsung.com/uk/support/mobile-devices/how-do-i-take-a-screenshot-on-my-samsung-galaxy-device/ If you’re interested in getting the best performance from your phone, we also recommend taking a look at this detailed optimisation guide: https://www.samsung.com/uk/support/mobile-devices/how-to-optimise-the-performance-of-a-galaxy-smartphone/ It’s wonderful to hear that, even as a long-time Galaxy S series user, you still feel the Galaxy A17 5G represents excellent value for money. Thank you for your continued loyalty to Samsung, and we hope this amazing device serves you well for a long time to come. ^CL at Samsung Support

Samsung AU

Thank you for taking the time to share your feedback. We're sorry to hear that your experience with the device has been so disappointing. The touchscreen responsiveness, application performance, camera quality, and overall user experience you described are not what we aim to deliver. We'd like the opportunity to better understand these concerns and explore potential solutions. Please contact our support team for further assistance: https://www.samsung.com/au/support/contact We appreciate your feedback.

Samsung Service Team

Hallo, es kann verschiedene Gründe geben, warum dein Modell langsam reagiert. Auf der folgenden Seite haben wir verschiedene Tipps zusammengetragen. Schau dir dies einmal an und teste die Lösungsvorschläge aus. https://www.samsung.com/de/support/mobile-devices/mein-smartphone-ist-langsam-oder-hangt-was-kann-ich-prufen/

Samsung AU

Thank you for sharing your detailed feedback—we really appreciate you taking the time to highlight your experience. We understand your concerns around the messaging functionality and how important it is to easily manage and retain key information. Your comparison to your previous device is valuable, and we can see how these changes may impact everyday usability. If you’d like assistance exploring settings or alternative ways to manage messages more effectively, our support team would be happy to help: https://www.samsung.com/au/support/contact Your feedback is greatly appreciated and helps us continue to improve.

Costumer Service

Hola, Gracias por compartir tu opinión. Queremos asegurarnos de que recibas la asistencia que necesitas. Por favor, ingresa al siguiente enlace: [https://www.samsung.com/mx/support/#contact](https://www.sa msung.com/mx/support/#contact) y selecciona el canal de tu preferencia. De esta manera, podremos entender mejor tu situación y ofrecerte la mejor solución posible. Estamos aquí para apoyarte y resolver todas tus dudas. ¡Esperamos tu contacto!

Samsung Service Team

Hallo, vielen Dank, dass du deine Eindrücke mit uns geteilt hast. Wir freuen uns, dass du insgesamt mit deinem Galaxy A17 zufrieden bist und dass es deine Erwartungen erfüllt. Es kann mehrere Ursachen dafür geben, dass dein Galaxy A17 langsamer reagiert. Auf der folgenden Seite haben wir verschiedene Tipps und mögliche Lösungsansätze zusammengestellt. Schau dir diese gerne einmal an und teste die vorgeschlagenen Lösungsvorschläge: https://www.samsung.com/de/support/mobile-devices/mein-smartphone-ist-langsam-oder-hangt-was-kann-ich-prufen/. Deine Anmerkungen zum Update geben wir gerne weiter. Es ist uns sehr wichtig, uns kontinuierlich weiterzuentwickeln und bestmöglich auf die Wünsche unserer Kund*innen einzugehen, damit wir euch ein optimales Nutzungserlebnis bieten können.

CX

We're delighted to see how much you are loving your upgrade to the A17 5G, Lynn! The 50 MP main camera lens allows you to capture your memories in rich detail, while the Octa-Core processor ensures that you always experience smooth scrolling. The 5000 mAh battery supports this incredible device all day long, with life to spare. This model can do everything you want and more, thank you for sticking with us for your new phone! ^SK at Samsung Support

Samsung Service Team

Hallo, vielen Dank, dass du dir die Zeit genommen hast, dein Feedback mit uns zu teilen. Wir schätzen deine Meinung sehr und werden sie nutzen, um noch besser auf die Wünsche und Bedürfnisse unserer Kund*innen einzugehen sowie um mögliche zukünftige Verbesserungen der Funktionen zu prüfen.

Samsung

We're thrilled to hear that you're loving your new Galaxy A17, Guss! You can adjust the touchscreen sensitivity by going to Settings > Display > Touch sensitivity, and you can find a really helpful user guide at Settings > Tips and user guide. We're always on hand to help with anything you may need along the way, and you can reach out to our friendly Support Teams using the contact details and opening times on the following link: https://www.samsung.com/uk/support/contact/ Thank you for sharing your brilliant review, and for choosing Samsung! ^EW at Samsung Support

Samsung AU

Hi, thank you for taking the time to share your feedback. We’re sorry to hear the Galaxy A17 5G hasn’t met your expectations, particularly with app performance, GPS accuracy, and overall speed compared to your previous device. We understand how frustrating this experience must be. Our support team would be happy to help troubleshoot and optimise the device for better performance. Please contact us here: Samsung Support Australia

CX

Thanks for taking the time to leave a review of your Galaxy A17. We're glad that overall, you are pleased with the phone. However, we're sad to hear that you are having connection issues with your Bluetooth hearing aids. This could be due to the compatibility between the device and hearing aids, and an update may be required for them to resolve this. We would recommend contacting the manufacturers to find this out. In the meantime, here are some steps on our side from our US partners to try to resolve this issue: https://www.samsung.com/us/support/troubleshooting/TSG01209182 If these do not work, please get back in touch, so we can assist further. You can contact us here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support

Samsung

¡Queremos ayudarte! Para poder hacerlo, pedimos que te comuniques con nuestra Central de Atención exclusiva de la Tienda en línea a través del WhatsApp +573138698800 o #726, (de lunes a viernes de 8 a.m. a 8 p.m. y los sábados de las 9 a.m. a 6 p.m.) o a través del Chat, por el enlace: https://www.samsung.com/co/support/. Si tienes alguna otra duda, ¡cuenta con nosotros!

CX

We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your A17. Galaxy AI can bring you hours of fun, and here is a guide to showcase what it can bring: https://www.samsung.com/uk/galaxy-ai/ You can disable certain features of Galaxy AI by heading to Settings > Galaxy AI > Select the feature you want to disable > Tap the toggle to disable this. If you need further assistance, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

Samsung

Thank you for your awesome review of your new A17! Welcome back to the Samsung family, it is great to have you back on board, and you have chosen an awesome device! The huge 5,000 mAh battery will give you hours of fun on this phone, and here is a great guide to help you get the most out of it: https://www.samsung.com/uk/support/mobile-devices/how-to-optimise-the-performance-of-a-galaxy-smartphone/ ^LB at Samsung Support

CX

We're so pleased to hear that you like your Galaxy A17 overall, Ian. It has so many features to enjoy, such as the vibrant, crystal clarity of the display, the large 5,000 mAh battery capacity, and the clearer videos and sharper photos provided by the brilliant camera system. We're sad to hear that you've been having some difficulties with taking screenshots, and we completely understand that moving to a new brand feels very different and can take some time to get used to. The following link contains a really handy guide for taking screenshots on your A17: https://www.samsung.com/uk/support/mobile-devices/how-do-i-take-a-screenshot-on-my-samsung-galaxy-device/ We appreciate your feedback and have noted this, and we trust the above link will help. Many thanks for taking the time to review your new phone! ^EW at Samsung Support

Samsung Service Team

Hallo, es freut uns zu lesen, dass die Datenübertragung so reibungslos verlief und du zufrieden mit deinem Galaxy A17 5G bist. Bitte beachte, dass der Akkuverbrauch deines Galaxy A17 5G von unterschiedlichen Faktoren beeinflusst wird. In erster Linie hängt er vom individuellen Gebrauch ab. Bei neuen Geräten wird der Akku oft stärker beansprucht. Das hängt mit der Einrichtung des Smartphones, der Installation von Apps und Updates zusammen. Außerdem wird es zu Beginn besonders häufig genutzt. Die in der Gerätewartung angegebene voraussichtliche Akkulaufzeit wird anhand des bisherigen Nutzungsverhaltens hochgerechnet. Ein aussagekräftiger Wert stellt sich somit erst einige Zeit nach dem Beginn der alltäglichen Nutzung ein. Wichtig ist zu prüfen, ob sich das Gerät softwareseitig auf dem neusten Stand befindet. Weitere sinnvolle Einstellungsmöglichkeiten findest du unter "Einstellungen > Akku". In unserer FAQ haben wir zudem viele Tipps zum Akku zusammengetragen. Schau doch mal rein: https://www.samsung.com/de/support/mobile-devices/wie-optimiere-ich-die-akkulaufzeit-meines-galaxy-smartphones/

Samsung Service Team

Hallo, wir danken dir für das Teilen deiner Eindrücke mit deinem Modell. Wir geben deine Anmerkungen gerne intern weiter.

Samsung AU

Thank you for taking the time to provide detailed feedback. We're sorry to hear that your experience with the Galaxy A17 5G has not met your expectations. We understand how frustrating it can be to encounter issues with calendar settings, call quality, signal stability, and feature availability. We'd like our support team to investigate these concerns further and assist with troubleshooting. Please contact us via: https://www.samsung.com/au/support/contact Your feedback is valuable and helps us continue improving our products and services.

Samsung

Hola. Puedes encontrar consejos para aprovechar al máximo la batería de tu Galaxy en este enlace: https://www.samsung.com/mx/support/mobile-devices/tips-to-make-the-most-out-of-your-galaxy-phones-battery/ Después de realizar las instrucciones y seguir los consejos de la guía que te compartimos, verifica el rendimiento de la batería; si tu Galaxy es nuevo o se acaba de actualizar, se requerirá cierto tiempo para que el sistema se adapte y pueda optimizar la batería según el patrón de uso. Si la situación persiste, por favor comunícate al 800-SAMSUNG (800-726-7864), un especialista del área correspondiente te brindará la ayuda necesaria. ¡Saludos!

CX

Thank you for taking time to review your A17, Pete. Your loyalty means a great deal to us, and we'll continue to wow you for years to come! With the powerful Exynos 1330 processor and massive 5,000 mAh battery, we know you can get the ultimate performance! Check out this great guide to help optimise the performance of your phone: https://www.samsung.com/uk/support/mobile-devices/how-to-optimise-the-performance-of-a-galaxy-smartphone/ If you need further assistance, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

CX

Thanks for taking the time to leave a review of your Galaxy A17. We're sorry to hear you are not happy with some of the features of the phone and the performance. We will pass on your feedback about these. Could you make sure the phone is fully up to date by going to Settings > Software update > Download and install. To turn off the phone, you need to hold the volume down and power buttons simultaneously and then choose power off. With notifications, if you would not like a number to be shown, you can go to Settings > Notifications > Advanced settings > App icon badges > Change this to Dot. To order apps in alphabetical order, swipe up to get to your apps > 3 dots in search bar > Sort > Alphabetical order. To have your phone connect to your chosen Wi-Fi automatically, go to Settings > Connections > Wi-Fi > 3 dots > Advanced settings > Manage networks > Choose your network > Toggle on Auto reconnect. We hope this helps! If not, please get in touch, so we can assist you with this further. You can contact us here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support

CX

We're sorry to see that you aren't enjoying your A17. We've worked hard to ensure that our devices are as intuitive as possible, to ensure that everyone can benefit from great tech, no matter their experience level. You may benefit from activating Easy Mode for a simplified view. You can do this in Settings > Display > Easy Mode. If you have any further queries we can support with that will help you enjoy your phone, we're here to help. You can find the contact details and operating hours of our Support Teams here: https://www.samsung.com/uk/support/contact/ You have a great phone, and we're sure that with our help, you will be able to enjoy a fantastic experience with it. ^SK at Samsung Support

Samsung

It's great to hear that you're enjoying your upgrade to the Galaxy A17, Von! The display graphics are crisp and clear, connectivity is seamless, and the 50 MP Camera with Optical Image Stabilisation catches every precious memory in perfect clarity. We appreciate your feedback about the battery needing to be charged every other day - you can find some brilliant battery saving tips using the following link: https://www.samsung.com/uk/support/galaxy-battery/optimisation/ Thank you for taking the time to share your review, and keep enjoying! ^EW at Samsung Support

Samsung AU

Hi, thank you for sharing your experience! We're pleased to hear your Galaxy A17 5G has provided the features and value you were looking for. It's great to know the expandable storage and One UI experience have been a positive fit for your needs. We hope you continue enjoying your new phone.

CX

We are disheartened to see you are having issues with your A17. Your feedback is greatly appreciated, and we will take this on board to help improve our products and services in the future. We'd recommend contacting our Support Teams for further assistance on this. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

Costumer Service

Hola, Gracias por compartir tu opinión. Queremos asegurarnos de que recibas la asistencia que necesitas. Por favor, ingresa al siguiente enlace: [https://www.samsung.com/mx/support/#contact](https://www.sa msung.com/mx/support/#contact) y selecciona el canal de tu preferencia. De esta manera, podremos entender mejor tu situación y ofrecerte la mejor solución posible. Estamos aquí para apoyarte y resolver todas tus dudas. ¡Esperamos tu contacto!

CX

We are pleased to hear that you are satisfied with the awesome Galaxy A17 overall, Chez. We also appreciate your feedback about the battery not lasting as long as expected. Please follow this link for a comprehensive step‑by‑step guide on how to extend battery life right away while keeping your device optimised: https://www.samsung.com/uk/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-my-samsung-galaxy-smartphone/ We also recommend reaching out to your network provider to ensure that your carrier settings are fully up-to-date and that your SIM card has been activated correctly, with your number successfully ported over. ^CL at Samsung Support

Samsung

We are delighted to hear that you're very happy with the awesome Galaxy A17, especially as it was recommended by a friend! It’s great to know that backing up and transferring all your data from your previous device was quick and easy. We're also pleased to hear you're impressed with its excellent display quality, smooth performance and great cameras. As you mentioned, the Galaxy A17 supports 5G for fast, reliable connectivity when you're out and about, and its powerful 5000mAh battery keeps you going all day and beyond. This smartphone is built to be great in every way. ^CL at Samsung Support

CX

Thanks for the great review and for sharing your feedback with us! Should you ever need us, our friendly Support Team is on hand. You can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support

CX

We're delighted to see how much you are enjoying your A17 5G after loving your A14! The whopping 6.7" display gives you the space you need to truly immerse yourself in your phone, acting as the gateway to the incredible software that you know and love. Thank you for such a glowing review! ^SK at Samsung Support