Galaxy Note10 - Error messages in DeX (SM-N970W, SM-N975W & SM-N976W)

Last Update date : Oct 07. 2020
Galaxy Note10 - Error messages in DeX (SM-N970W, SM-N975W & SM-N976W)

Since not all apps are DeX compatible yet, you may occasionally encounter issues like error messages. Samsung is currently communicating with app developers to increase compatibility with the Samsung DeX. Learn how solve error messages with DeX.

Information provided applies to devices sold in Canada. Available screens and settings may vary for smartphones sold in other countries.

App can't run in DeX app designed for phone touch screens

This message appears when an app has been programmed to allow only touch controls or multi-touch controls. Although we are encouraging app developers to include keyboard and mouse input, this input might not be available immediately. Undock the phone and switch to phone mode or Screen Mirroring mode to use the touch screen control.

Some apps that cause force stops or experience errors will not run on Samsung DeX.

Some functions may not be Supported in DeX

This message appears when an app doesn't support multi window display. The app developer would need to add support for multi window display for it to function properly in Samsung DeX. We are currently working with app developers to ensure that more apps can be optimized for Samsung DeX in the future.

App can't run in DeX try running in phone mode

This message appears when an app can't be run on Samsung DeX. The app developer would need to add support for Samsung DeX to prevent force stops and errors. We are currently working with app developers to ensure that more apps can be optimized for Samsung DeX in the future.

Some apps that cause force stops or experience errors will not run on Samsung DeX.

App can't run in DeX, it's designed for phone home screens

This message appears when a third-party launcher is being launched. Third party launchers are not compatible with Samsung DeX.

Third party launchers are blocked when using Samsung DeX.

App closed when switching to DeX

This message appears when switching to Samsung DeX mode. Third-party apps may close, however, apps pre-loaded on the phone will continue to run in the background. The purpose of the message is a reminder to save work prior to switching.

Third party apps may close when switching to Samsung DeX mode.

Monitor can't display Samsung DeX correctly

This message appears when the display does not support full HD. This may cause Samsung DeX to display incorrectly. For an optimal experience, use a Full HD display with HDMI capabilities.

Samsung DeX supports Full HD (1920x1080) HDMI supported display (TV or monitor).

Memory low, save your files error

This message appears when the phone has less than 400MB of free RAM remaining or has reached the set limit for free RAM. From the DeX Home screen, select Settings > Device maintenance > Memory. Select CLEAN NOW to stop background apps from running.

Save files and close any apps not currently in use to free the device's RAM.

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