Four Série 5 Dual Cook Flex™ - NV7B5755SAS

service clients Samsung

Bonjour, Votre retour ne fait que nous booster et nous permet de toujours s’améliorer afin de vous offrir l'excellence et la qualité. C'est un réel plaisir pour nous de vous savoir fidèle à nos produits et Samsung vous remercie pour cette marque d'attention. À très bientôt, Charlie, service clients Samsung

Samsung

We're so pleased to hear that you're enjoying your Samsung Series 5 Dual Cook Flex Smart Oven. The Dual Cook technology is an absolutely game changer, effectively giving you two independent ovens within one unit! Thanks for sharing, and happy cooking! ^EW at Samsung Support

CX

It's brilliant to hear that you're enjoying the features of your Samsung Series 5 Smart Oven. The Dual Cook zones are super convenient, and the healthy cooking modes like Air Fry and Natural Steam are great! Meanwhile, the pyrolytic self-cleaning technology is an absolute game changer and will save you so much time going forward. The build is high quality, and the extended warranty offers such peace of mind. You have the perfect trio for all of your culinary needs! Thank you for sharing your review, and keep enjoying! ^EW at Samsung Support

CX

We are delighted to see you are loving your Samsung Series 5 Dual Cook Flex Smart Oven! Thanks to the incredible Dual Cook Flex, you can change from 1 big oven to 2 small ovens, helping you cook for everyone! Along with the Air Fry, you can cook healthier food and with the special tray with hot air circulation that envelops food, it will be perfect for French fries! To top this all off, with thanks to the Modernized Design and Soft Close Door, this will look and feel perfect for years to come! Enjoy! ^LB at Samsung Support

CX

It is amazing to see you are loving your spectacular Dual Cook Flex Oven! With the incredible Dual Cook Flex feature, you can make the most out of the oven, from using 2 small ovens to 1 big one, cooking for big family events has never been easier! Not only that, but with SmartThings Cooking, it saves time and minimizes the burden of cooking. By understanding your needs it recommends personalized recipes and creates a weekly meal plan! All this will be complimented by the sleek design and the soft close door will help you maintain this sleek design for years to come! ^LB at Samsung Support

CX

We’re delighted to hear that you’re happy with your new Series 5 Dual Cook Flex Smart Oven, Matty. This fantastic appliance will help you turn every meal into a masterpiece with its versatile and advanced cooking features. At Samsung, we’re committed not only to delivering top-quality products to our customers but also to making warranty registration as easy as possible. You can register your product for the extended 5-year warranty directly here: https://www.samsung.com/uk/fiveyearwarranty/ If you need any help with the registration, please don’t hesitate to reach out to our Support Teams. Our full contact details and operating times can be found here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support

CX

We are delighted to read that you are enjoying your new Oven! Your feedback is greatly appreciated at any point of you having your oven, and if you need any assistance, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

CX

Thank you for your incredibly detailed and candid review, Graeme. We pride ourselves on creating appliances that exceed our customers expectations, and we're disheartened to see that the Series 5 Dual Cook Flex Oven hasn’t lived up to expectations, especially when the product seemed so promising on paper. It’s clear you’ve taken considerable time to assess and articulate your experience across multiple features, and we sincerely appreciate you doing so. Feedback like yours is essential, it doesn’t just highlight where we’ve missed the mark, but it helps us identify how and where to do better. Your comments on the telescopic rails, child lock functionality, grill operation, temperature probe limitations, divider behaviour, and smart control inconsistencies have been passed directly to our product development team. It’s especially helpful to understand how these features perform in real-world use, beyond specifications. We'd love to look into these issues and help you get the most our of your oven. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support

CX

Thank you for taking the time to share with us this five-star review about your amazing Samsung Series 5 Dual Cook Flex Smart Oven, Hayley. We are glad to read that, although you found it a bit difficult to start using it at first, you made the most of SmartThings on your Samsung phone and TV to set it up easily and quickly. It is also fantastic that you are happy with its brilliant efficiency and cooking performance, and that you are also pleased with the Dual Cook Flex, which gives you access to only the top half or the whole oven. We also appreciate that you would have preferred for an additional shelf to be included, which is something we can certainly pass along, to impress you even more with our future products. In the meantime, we are confident that the Series 5 will turn every meal into a masterpiece every day! ^CL at Samsung Support

CX

Thank you for reviewing your new Dual Cook Flex Oven! We are thrilled to see that you are so impressed by the quiet operation of your new oven, as well as its stylish, premium design! We appreciate your feedback regarding the included shelf accessories, and will be sure to take this on board and into consideration going forward! ^CR at Samsung Support

Samsung UK Reviews Team

Thank you for your stellar review! We're thrilled to see our Series 5 Smart Oven has become the perfect culinary companion in your household, with the array of cooking methods streamlining your kitchen and the self-cleaning function making maintenance a breeze! It's also wonderful to read you're loving the sleek design, as well as the energy-efficient performance! If you'd like any assistance with getting the most out of your appliance, the experts in our Home Appliance Team are on hand to ensure you have a five-star experience. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/6425gcys9 Once again, we appreciate your excellent review and support! ^AP at Samsung Support

Samsung UK Reviews Team

Thank you for your feedback, although we do regret seeing that you're not getting everything that you were hoping from your Series 5 Dual Cook Smart Oven. We can understand your frustration if you are having some issues reading the display, and the shelves are not making it as easy as you'd like to put food in the over, or take it out. We'll happily take on board your comments for going forward, so we can ensure that we're providing our customers with everything that they'd want. ^DB at Samsung Support