Each of the following remarks is only applicable to the corresponding product features or specifications which are related to such remark on this page.
*Subject to local network, data and messaging services.
*Support 4G Network in HK: FDD-LTE and TD-LTE; 4G Network in China: TD-LTE; 4G TD-LTE B39 will be supported in China only.
*3G Network in HK: WCDMA; 3G Network in China: TD-SCDMA and WCDMA. Subject to local network, data and messaging services.
*The support and availability of 5G Network Standard may vary depending on device. Please click here to refer to the 5G Network Standard supported by Samsung Hong Kong 5G devices.
*Performance of the battery is subject to the network, signal strength, function, selection and profile. Battery time is based on our own laboratory measurements, and may vary depending on factors such as device settings, usage patterns and operating conditions.
*GPS/AGPS connection is subject to local network and data services and network providers may charge additional service fees. Additionally, connection times can be affected by external factors, such as surrounding environment, weather, etc
*Actual available memory for end user usage may vary due to pre-configuration of phones / tablets / cameras / PCs. The pre-configuration includes preloaded operating system and applications.
*IP6X: No ingress of dust. Complete protection against entry of dust. IPX7: Protection against temporary immersion(at depth of 1 meter for 30 minutes)
*Stereo Bluetooth is only applicable to specific headsets.
*For reference only, please check with our staff for details.
*Actual feature may differ depending on the OS version.
*Network band : The bandwidths supported by the device may vary depending on the region or service provider.
*Features and specifications are subject to change without prior notification.
*MicroSD is sold separately.
*MicroSD card and SIM card cannot be placed in MicroSD card tray at the same time. Only either of them fit into the tray.
*When one of the SIM slots supports 4G or 3G networks, the other SIM slot supports only the 2G networks.
*Google+, Google, the Google logo, Google Search, Google Maps, Gmail, YouTube, Android, Google Play and Messenger is the trademark of Google Inc. All other products and services mentioned may belong to their respective trademark owners.
*Images are for reference only.
*All specifications and descriptions provided herein may be different from the actual specifications and descriptions for the product. The contents within the screen are simulated images and are for demonstration purposes only. All functionality, features, specifications, GUI and other product information provided in this document including, but not limited to, the benefits, design, pricing, components, performance, availability, and capabilities of the product are subject to change without notice or obligation.
- Display Size: Measured diagonally as a full rectangle without accounting for the rounded corners. Actual viewable area is less due to the rounded corners.
- Battery: Battery time is based on our own laboratory measurements, and may vary depending on factors such as device settings, usage patterns and operating conditions.
- Battery Capacity (Typical) : Typical value tested under third-party laboratory condition. Typical value is the estimated average value considering the deviation in battery capacity among the battery samples tested under IEC 61960 standard. Rated (minimum) capacity is 4,980mAh. Actual battery life may vary depending on network environment, usage patterns and other factors.
- Memory size: User memory is less than the total memory due to storage of the operating system and software used to operate the phones features. Actual user memory will vary depending on the mobile phone operator and may change after software upgrades are performed.
How Trade-In Works:
01
Select deviceSelect your new Samsung Galaxy device and the eligible device you want to trade in.
02
Determine valueAnswer a few simple questions to determine the estimated trade-in rebate value of your eligible device and offers (if any).
03
Book your device collection serviceAfter placing your order, you’ll receive an email with collection instructions after we shipped out parcel to you. Carefully follow the instructions to trade-in your device.
※ Please note, our collection service is not yet available in Macau region.
04
Confirmation of condition of trade-in deviceOnce you return your trade-in device, its condition will be verified and its final trade-in value and offers (if applicable) will be determined. If the final trade-in value differs from the estimated trade-in value, you can choose to accept or decline. Once you accept the final trade-in value, your trade-in value and offers (if applicable), will be paid to you according to your payment insturction.
The purpose of this Program is to provide to you with the trade-in value of your used device when you purchase a new Samsung device. The Program is owned by Samsung Electronics H. K. Company, Limited (“Samsung”). The trade-in service of the Program is provided by MRR International Limited ("MRR") as an independent third party. Samsung provides the trade-in quotation tool ("Tool") to you, a Consumer ("Consumer", "you" or "your") in connection with the Program. Your use of the Tool and your participation in the Program is subject to these Terms of Use, as they may be amended from time to time. The purpose of the Tool is to evaluate the Trade-In Value of your used device and any promotional offer eligibility. The Tool available on samsung.com/hk_en and shop.samsung.com/hk_en websites (individually a "Site", and collectively, the “Sites”) and all the information, communications, software, scripting, photos, text, video, graphics, music, sounds, images and other materials and services found on the Sites (collectively "Content"), is owned by Samsung and is intended for the lawful use of your participation. You acknowledge that Samsung reserves the right in its sole discretion to refuse or terminate access to the Tool by you at any time. This Tool and its entire contents, features and functionality are owned and managed by Samsung & MRR.
All from one hand
Now you get innovative smartphone with right tariff plan.
Now you get innovative smartphone with right tariff plan.
Upfront Cost
Der Anschlusspreis und monatlicher Tarifpreis werden vom jeweiligen Netzanbieter eingezogen. Du zahlst jetzt nur den einmaligen Gerätepreis.
Check the availabbility
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Informationen zur Verarbeitung Deiner personenbezogenen Daten findest Du in unserer Datenschutzerklärung.
Pay monthly phone contracts
Buy your phone along with an inclusive monthly network plan and pay monthly*
Choose your network
Choose from a range of networks and inclusive monthly plans to get started with your new Galaxy phone straight away.
Pay Monthly
Pay for your phone and an inclusive bundle of calls, texts and data in one easy-to-manage monthly fee.
Next steps
You will be redirected to our trusted partner, A1 Comms Ltd (trading as Mobileshop), to purchase your phone and setup your monthly plan.
Select your new Samsung Galaxy device and the eligible device you want to trade in.
02
Determine value
Answer a few simple questions to determine the estimated trade-in rebate value of your eligible device and offers (if any).
03
Book your device collection service
After placing your order, you’ll receive an email with collection instructions after we shipped out parcel to you. Carefully follow the instructions to trade-in your device.
※ Please note, our collection service is not yet available in Macau region.
04
Confirmation of condition of trade-in device
Once you return your trade-in device, its condition will be verified and its final trade-in value and offers (if applicable) will be determined. If the final trade-in value differs from the estimated trade-in value, you can choose to accept or decline. Once you accept the final trade-in value, your trade-in value and offers (if applicable), will be paid to you according to your payment insturction.
The purpose of this Program is to provide to you with the trade-in value of your used device when you purchase a new Samsung device. The Program is owned by Samsung Electronics H. K. Company, Limited (“Samsung”). The trade-in service of the Program is provided by MRR International Limited ("MRR") as an independent third party. Samsung provides the trade-in quotation tool ("Tool") to you, a Consumer ("Consumer", "you" or "your") in connection with the Program. Your use of the Tool and your participation in the Program is subject to these Terms of Use, as they may be amended from time to time. The purpose of the Tool is to evaluate the Trade-In Value of your used device and any promotional offer eligibility. The Tool available on samsung.com/hk_en and shop.samsung.com/hk_en websites (individually a "Site", and collectively, the “Sites”) and all the information, communications, software, scripting, photos, text, video, graphics, music, sounds, images and other materials and services found on the Sites (collectively "Content"), is owned by Samsung and is intended for the lawful use of your participation. You acknowledge that Samsung reserves the right in its sole discretion to refuse or terminate access to the Tool by you at any time. This Tool and its entire contents, features and functionality are owned and managed by Samsung & MRR.
Enter your device's IMEI (or if you have a Wi-Fi only device such as smartwatch/earphone/tablet/notebook, enter the serial number)
Find your IMEI Number
To determine the IMEI number, dial *#06# from your phone. Or, go to Settings and then tap About. Look for your IMEI or serial number. Your serial number may be printed on the back of your tablet or Galaxy Book.
IMEI or Serial No.
Incorrect
Correct
There seems to be an issue
We could not identify your device model based on the information provided.
Please check the IMEI or Serial Number and try again.
Select your device
You must ensure that the used device is provided to us within 7 days of receiving your new device. Failure to provide your used device within this time period will mean that you will not be eligible to this trade-in program. Please ensure that you back up any photos, files and other data which you have stored on the used device, and remove the sim card and memory cards before providing the used device to us.
Last step, is your device in good condition?
Please let us know your device condition.
Please select only if the defect(s) are found on your device.
Trade-in Promo Code
The promo code you entered is invalid.
Not eligible for trade-in
The purpose of this Program is to provide to you with the trade-in value of your used device when you purchase a new Samsung device. The Program is owned by Samsung Electronics H. K. Company, Limited (“Samsung”). The trade-in service of the Program is provided by MRR International Limited ("MRR") as an independent third party. Samsung provides the trade-in quotation tool ("Tool") to you, a Consumer ("Consumer", "you" or "your") in connection with the Program. Your use of the Tool and your participation in the Program is subject to these Terms of Use, as they may be amended from time to time. The purpose of the Tool is to evaluate the Trade-In Value of your used device and any promotional offer eligibility. The Tool available on samsung.com/hk_en and shop.samsung.com/hk_en websites (individually a "Site", and collectively, the “Sites”) and all the information, communications, software, scripting, photos, text, video, graphics, music, sounds, images and other materials and services found on the Sites (collectively "Content"), is owned by Samsung and is intended for the lawful use of your participation. You acknowledge that Samsung reserves the right in its sole discretion to refuse or terminate access to the Tool by you at any time. This Tool and its entire contents, features and functionality are owned and managed by Samsung & MRR.
Nice! All done. Check your final value to finish
By applying the trade-in discount to your purchase, you agree to the terms and conditions of the program.
Estimated Trade-in Value
*Estimated trade-in value is for reference only; which subject to change without further notice. Pending results of multi-point inspection. Trade-in rebate offer may change. (if applicable)
Samsung Trade-in Terms and Conditions
The purpose of this Program is to provide to you with the trade-in value of your used device when you purchase a new Samsung device. The Program is owned by Samsung Electronics H. K. Company, Limited (“Samsung”). The trade-in service of the Program is provided by MRR International Limited ("MRR") as an independent third party. Samsung provides the trade-in quotation tool ("Tool") to you, a Consumer ("Consumer", "you" or "your") in connection with the Program. Your use of the Tool and your participation in the Program is subject to these Terms of Use, as they may be amended from time to time. The purpose of the Tool is to evaluate the Trade-In Value of your used device and any promotional offer eligibility. The Tool available on samsung.com/hk_en and shop.samsung.com/hk_en websites (individually a "Site", and collectively, the “Sites”) and all the information, communications, software, scripting, photos, text, video, graphics, music, sounds, images and other materials and services found on the Sites (collectively "Content"), is owned by Samsung and is intended for the lawful use of your participation. You acknowledge that Samsung reserves the right in its sole discretion to refuse or terminate access to the Tool by you at any time. This Tool and its entire contents, features and functionality are owned and managed by Samsung & MRR.
Upgrade Terms and Conditions
Phone powers on & Holds charge
Normal wear & Tear
Functioning display & No cracked screen
Not blacklisted
Factory reset & No software locks
Return & Cancel
Warranty
We recommend to set as below to see optimized screen
Option 01
Rotate the device until it is horizontal to view the screen in landscape mode.
^ Accidental damage and liquid damage device group insurance coverage provided by FWD General Insurance Company Limited to Samsung Electronic H.K. Company Limited as policy holder, for the benefit of the customers, who will be automatically enrolled free of charge as insured members, to enjoy the protection of their Mobile Device, limited to one time per annum
Samsung Care+
Samsung Care+ is a total care service plan exclusive for Samsung mobile devices. You can enjoy 1-year extended warranty, free battery replacement and a complimentary accidental damage and liquid damage protection^, limited to twice per annum (subject to payment of deductible).
Samsung Care+ is a total care service plan exclusive for Samsung mobile devices. You can enjoy 1-year extended warranty, free battery replacement and a complimentary accidental damage and liquid damage protection^, limited to twice per annum (subject to payment of deductible).
※ Cover until canceled. Financing program is not available with device purchasing
※ Cover for 24 months. Financing program is available with device purchasing
Samsung Care+ Terms and Conditions
By clicking on confirm, you agree to Samsung terms and conditions.
