1.63 m (65) QLED QEF1 4K Samsung Vision AI Smart TV
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Highlights
Q4 AI Processor
Feel the power of AI in 4K
100% Color Volume with Quantum Dot
A billion shades of color
Endless Free Content
Access [125+] channels for free
Samsung Knox Security
Your privacy. Secured.
[TUV] Real Quantum Dot Display
Certified as Real Quantum Dot Display with Quantum Dot sheet and Blue LED applied according to IEC standards.
[SGS] No Cadmium
The Quantum Dot sheet used in QLED TVs has received certification for compliance with the RoHS directive and has been verified to contain no cadmium by the global certification institute, SGS. *This logo is a variation of the original SGS logo for marketing purposes.
Features
Enjoy your endless entertainment with Samsung Vision AI
Key features at a glance
Feel the power of AI in 4K
Q4 AI Processor
Samsung’s AI processor helps optimize any viewing and sound experience for 4K TVs.
Companion that enriches your life
Enjoy sound optimized to your content
Adaptive Sound
Adaptive Sound has audio scenic intelligence that optimizes sound based on real-time scene analysis by content type.
Make your own mood-matching wallpapers with AI
Generative Wallpaper
Choose keywords for the ambiance you want, and let AI work its magic. Your TV will generate beautiful, one-of-a-kind images that can change the atmosphere of your home.
* The number of generation attempts allowed per day may be limited.Picture Quality
A billion shades of color
100% Color Volume with Quantum Dot
Real Quantum Dot technology delivers our finest picture ever. With Color Volume 100%, Quantum Dot takes light and turns it into breathtaking colors that stay true at various level of brightness.
Real Colors, Real QLED. You deserve nothing less.
Vibrant and accurate colors amplified by Samsung's Quantum Dot sheet without cadmium that delivers 100% color volume.
* The SGS logo is a variation of the original SGS logo for marketing purposes.
More about
Picture Quality
Intelligently enhanced color expression
Color Booster Pro
AI recognizes each scene and enhances color expression accordingly, so your viewing experience becomes more vivid and dynamic.
Wider range of contrast on a cinematic scale
Quantum HDR
Experience the full power of every image with Quantum HDR, which brings out detail and contrast. The dynamic tone mapping of HDR10+ creates deeper blacks, more vibrant imagery and details that always shine through.
* The range of Quantum HDR luminance is based on internal testing standards and is subject to change according to viewing conditions or specifications.
Enjoy a full range of authentic colors
PANTONE Validated
As a trusted symbol of color fidelity by industry experts, ‘PANTONE Validated' certifies the accurate expression of 2,140 PANTONE colors and 110 newly-added skin tone shades. So you can be sure that you're getting a rich, true-to-life viewing experience.
* PANTONE validation received based on HDR screen.
Watch your favorite content in 4K
4K Upscaling
Our powerful 4K upscaling technology ensures you get up to 4K resolution for the content you love.
* Viewing experience may vary according to types of content and format.* Upscaling may not apply to PC connection and Game Mode.Gaming Experience
Improved picture clarity with smooth motion
Motion Xcelerator
Experience a clear picture as your TV estimates the movement between frames, then uses that information to improve motion smoothness for subsequent frames.
Seamless AI-driven game optimization
AI Auto Game Mode
Let your TV detect the type of game you're playing and optimize the settings. You can free yourself from the usual setup hassle and just play.
* AI Auto Game Mode is available for certain console and PC games.
Fine-tune your game settings as you play
Game Bar
Optimize your gameplay even more with Game Bar. Samsung TVs give you a handy in-game menu for settings like FPS, input lag, minimap zoom and more. It also lets you apply ultra-wide aspect ratios of 21:9 and 32:9 to expand your view on bigger screens.
* Super Ultrawide GameView (21:9, 32:9) is available for certain PC and console games supporting ultrawide screens.* Some game titles may not support this feature.* Game Bar's Zoom-in mode is not supported for certain refresh rates.* Game Bar UI is subject to change without prior notice.Sound
TV and soundbar play together in smooth harmony
Q-Symphony
Surround yourself with beautifully orchestrated sound. Samsung technology syncs the TV and soundbar audio to play simultaneously — without muting the speakers of either device.
* Check for Q-Symphony compatibility on soundbar product specifications.* Soundbar sold separately.* The location and number of speakers may vary depending on the model.
Immersive virtual sound that tracks the action
Object Tracking Sound Lite
3D surround sound with our virtual top channel audio allows you to be immersed in the audio experience.
One UI Tizen
Personalize your screen experience
One UI Tizen
One UI Tizen provides a personalized screen experience. With Samsung Tizen OS, it delivers all the latest innovative Samsung features. Your experience is also secured by Samsung Knox across SmartThings devices. Plus, One UI Tizen will support Tizen OS upgrades for the next 7 years.
Enjoy 7 years of
new TV experiences
for free
Access [125+] channels for free
Endless Free Content
Samsung TV Plus
Who says entertainment comes with a cost? Now, choose from 125+ TV channels- News, Movies, Sports, all for free with Samsung TV Plus on your TV.
Your privacy. Secured.
Samsung Knox Security
Your privacy is secure on Samsung TVs. Sensitive data like passwords are protected, connected IoT devices are monitored and malicious apps and sites are automatically blocked. Plus, Samsung's security team helps keep your TV safe with constant updates.
* Samsung Knox Security applies to Samsung TVs powered by Tizen®, launched since 2015.* Latest software update is required.
More about
One UI Tizen
Find world-famous galleries in your TV
Art Store
Find your ideal artwork from the world’s leading museums and artists. Discover new art pieces with relevant and timely selections that complement each season, holiday and mood.
* Subscription is required to enjoy all the art from the Art Store.
Elevate your day with curated lifestyle experiences
Samsung Daily
Find apps and services for health, work and lifestyle on Samsung Daily+. You can access SmartThings, Workout Tracker, karaoke and more, all in one place.
* Samsung is not responsible for any third-party services, and is not liable for any damages or losses caused by any third-party services.SmartThings
Connect and manage your smart home devices, all from your TV
SmartThings
With a built-in smart hub, your TV can connect and control smart devices — even those requiring Matter and HCA compatibility. You can also get notifications about your devices straight from the screen, including a 3D Map View that shows your entire smart home system at a glance.
More about
SmartThings
Gestures to control with your watch
Universal Gestures
Easily control your TV with your smartwatch. Just wear your Galaxy Watch and use hand gestures, like pinching to select an option, or moving your wrist back and forth for pause and play.
* Available apps and services may vary and are subject to change without notice.* Only supported on Galaxy Watch4 and later models, and Wear OS 5 and higher versions.
Save energy with intelligent analysis
AI Energy Mode
Energy saving made easy with SmartThings. By turning on AI Energy Mode, it auto detects surrounding light levels and analyzes usage behaviors to adjust the brightness. Also, it analyzes the content scene by scene to subtly adjust brightness where possible, to manage energy consumption.
* Energy saving rate may vary by region, model, size, viewing conditions and type of content. * Products shipped in Eco Mode have some AI Energy Mode functions enabled by default, so energy saving levels when AI Energy Mode is turned on may appear lower compared to Standard Mode.* AI Energy Mode does not work with Game Mode.* Energy savings are based on internal test results and may vary depending on the content being displayed and surrounding brightness levels.
Control your TV from your phone
Quick Remote
Through your mobile device, you can access key Samsung Tizen TV features such as media, features, ambient mode and menu. Quick Remote can also act as your TV remote, allowing you to change channels, adjust the volume and more right from your phone.
* Push notifications for mobile remotes for TVs are available on (Mobile) Android OS 10.0 and higher versions with (TV) 2020 Samsung TVs and later models, and operates when the mobile device is near the TV.* Samsung Smart TV feature access is available on (TV) 2024 Samsung TVs and later models with (Mobile) Android OS 10.0 and higher versions or iOS 15.0 and higher versions.
Transform your TV into a karaoke stage
Karaoke
Have fun with friends and family with the karaoke feature in Samsung Daily+. You can even connect your phone to use as a mic. No need for any separate equipment — your singing setup is already here.
* Requires SmartThings app to be installed on the mobile device and connected via the same Wi-Fi network as the TV set.* Mobile mic is optimized only for Galaxy S23 or later models and iPhone 15 & above.* You must download the Karaoke app from Tizen to use the Karaoke function.* An additional paid subscription is required for this service after 6 months of free use. (Users can access 5 songs per day for free without a subscription.)Design
A stylish design for your space
Slim Look
This beautifully slim design blends into your decor, elevating your style without taking it over.
Adjust your TV with more freedom
Adjustable Stand
Get an optimal viewing experience by easily adjusting the spatial position of the TV as desired with the Adjustable Stand. It's also perfect for fitting a soundbar underneath.
* Width adjustment feature available with QEF1 (1.38 m) and above only.
Specifications
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Product Type
QLED
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Screen Size
1.63 m
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Resolution
4K (3,840 x 2,160)
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Picture Engine
Q4 AI Processor
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QLED
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Screen Size
1.63 m
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Resolution
4K (3,840 x 2,160)
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Picture Engine
Q4 AI Processor
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HDR (High Dynamic Range)
Quantum HDR
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HDR 10+
Support
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AI Upscale
4K Upscaling
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Contrast
Mega Contrast
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Micro Dimming
Supreme UHD Dimming
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Contrast Enhancer
Yes
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Motion Technology
Motion Xcelerator
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Smart Calibration
Basic
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Filmmaker Mode (FMM)
Yes
-
HDR Brightness Optimizer
Yes
-
Color Booster
Color Booster Pro
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Object Tracking Sound
OTS Lite
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Q-Symphony
Yes
-
Sound Output (RMS)
20W
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Speaker Type
2CH
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Adaptive Sound
Yes
-
Operating System
Tizen™ Smart TV
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Bixby
Yes (Voice Ready)
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Samsung TV Plus
Yes (India Only)
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Web Browser
Yes
-
Works with AI Speaker
Alexa (IN Only), Google Assistant (IN Only)
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SmartThings Hub / Matter Hub / IoT-Sensor Functionality / Quick Remote
Yes
-
Universal Guide
Yes (India Only)
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Multi Device Experience
Mobile to TV, TV initiate mirroring, Sound Mirroring, Wireless TV On
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Multi-View
upto 2 videos
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Apple AirPlay
Yes
-
Storage Share
Yes
-
Generative Wallpaper
Yes
-
Karaoke Mic
Yes
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Auto Game Mode (ALLM)
Yes
-
Game Motion Plus
Yes
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Super Ultra Wide Game View
Yes
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Mini Map Zoom
Yes
-
HGiG
Yes
-
AI Auto Game Mode
Yes
-
Digital Broadcasting
DVB-T2CS2
-
Analog Tuner
Yes
-
TV Key
Yes
-
HDMI
3
-
USB
1 x USB-A
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HDMI (High Frame Rate)
4K 60Hz (for HDMI 1/2/3)
-
Ethernet (LAN)
1
-
RF In (Terrestrial / Cable input)
1/1(Common Use for Terrestrial)/1
-
Wi-Fi
Yes (Wi-Fi 5)
-
Bluetooth
Yes(5.3)
-
Anynet+ (HDMI-CEC)
Yes
-
HDMI Audio Return Channel
eARC
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Design
Slim Look
-
Bezel Type
3 Bezel-less
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Front Colour
TITAN GRAY
-
Stand Type
FLAT FEET NARROW
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Stand Color
TITAN GRAY
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Art Store
Yes
-
EPG
Yes
-
Extended PVR
Yes
-
IP Control
Yes
-
Accessibillity - Voice Guide
English (UK),Hindi (India)
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Eco Sensor
Yes
-
Power Supply
AC220-240V~ 50/60Hz
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Power Consumption (Max)
180 W
-
Energy Efficiency Class
2
-
Power Consumption (Stand-by)
0.50 W
-
Power Consumption (Typical)
117 W
-
Yearly Power Consumption (EU standard)
264.99 kWh
-
Auto Power Off
Yes
-
Auto Power Saving
Yes
-
Package Size (WxHxD)
1.59 m x 93.20 cm x 14.80 cm
-
Set Size with Stand (WxHxD)
1.45 m x 87.95 cm x 26.74 cm
-
Set Size without Stand (WxHxD)
1.45 m x 83.40 cm x 6.06 cm
-
Stand (Basic) (WxD)
1.02 m x 26.74 cm
-
Stand (Minimum) (WxD)
30.39 cm x 26.74 cm
-
VESA Spec
40 cm x 30 cm
-
Package Weight
23.3 kg
-
Set Weight with Stand
17.1 kg
-
Set Weight without Stand
16.7 kg
-
Remote Controller Model
TM1240A
-
Wall-mount
Yes
-
User Manual
Yes
-
Zigbee / Thread Module
Dongle Support
-
Power Cable
Yes
-
Manufactured by
Samsung India Electronics Pvt. Ltd. having its Registered Office at: 6th Floor, DLF Centre, Sansad Marg, New Delhi-110001
-
Country of Origin
India
-
Contact us
For All Product Related Complaints/assistance, please contact Manager, Customer Care Samsung India Electronics Pvt. Ltd., 6th Floor, DLF Centre, Sansad Marg, New Delhi - 110001 Email us at: support.india@samsung.com Tel (Toll Free): 1800 40 7267864 (1800 40 SAMSUNG)
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Launch date
April 21st, 2025
Reviews
1.63 m (65) QLED QEF1 4K Samsung Vision AI Smart TV
- Customers consistently praise exceptional picture quality, vibrant colors, and stunning 4K clarity that enhances movies and gaming
- Most reviewers highlight the intuitive smart interface and Tizen OS as extremely easy to use and navigate
- Many customers emphasize excellent value for money and appreciate the sleek, elegant design with titanium grey finish
- Some mention the included remote feels outdated and sound performance is decent but not exceptional
- Several note initial setup confusion with external devices, though most complete installation quickly and easily
Filters
Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.
Filters
96 Reviews
2025-10-25
Newcastle upon Tyne
Samsung
We love reading that we’ve given you that five-star feeling. Keep enjoying! ^KF at Samsung Support
2026-05-17
Samsung AU
Hi there, thank you for taking the time to share your feedback. We’re sorry to hear this upgrade did not meet your expectations and understand your frustration regarding the connectivity changes and remote design. Your comments are valuable and will be shared with the relevant team for review. If you require assistance with your setup or compatibility options, our support team would be happy to help: https://www.samsung.com/au/support/contact
2026-01-31
North west
CX
We're sorry to see that you are facing issues with your QEF1 TV, Jon. This certainly isn't what we would expect from such a high quality model. While QLED technology does help to expand the viewing angles in comparison to LED, there will still be optimum viewing angles for your TV. We will take your feedback onboard, and continue to work hard to make our products the best they can be. As for the software issues you have faced, as you have tried many troubleshooting options already, please get in touch with our Support Teams for further advice. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ You have a great TV, and we're here to ensure that it works as it should, so that you can thoroughly enjoy it. ^SK at Samsung Support
2026-04-20
Samsung AU
Thank you for your detailed feedback! We’re so glad your new TV has exceeded expectations, from gaming performance to ease of use and design. It’s great to hear it’s delivering across the board, enjoy your upgraded setup!
2026-05-01
Samsung AU
Thanks for your detailed review! We’re glad to hear you’re enjoying the bright, colourful picture and smooth performance. We appreciate your balanced feedback on sound and black levels as well—thank you for sharing your experience.
2026-05-18
Samsung AU
Hi there, thank you for your detailed feedback! We’re so pleased to hear you’re enjoying the display quality and overall setup experience of your new QLED TV. We also appreciate your comments regarding channel switching speed and will pass that feedback on to the relevant team. Thank you again for choosing Samsung and enjoy your new TV!
2026-06-23
2025-12-21
Southend Essex
CX
We are disappointed to see you are not fully enjoying the picture on your new QLED 4K Vision AI Smart TV. With 4K Upscaling and Colour Boosting Pro technology, we know you can get the best picture possible! Here is a great guide to help you achieve this: https://www.samsung.com/uk/tvs/tv-buying-guide/best-picture-quality-tv/ If you still need assistance, our helpful Support Teams will help you with this. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-12-30
2025-12-12
2026-04-11
essex
Samsung
We're sorry to hear that you're having some issues with the performance of your 50" QEF1 Smart TV, along with the remote control. We'd love to help. We initially recommend performing a power cycle, as this will clear any glitches. You can do this by unplugging your TV from the wall socket and waiting for at least 30 seconds before plugging it back in. If the issues persist, please reach out to our friendly Support Teams who are on hand to assist further. You can find contact details and opening times here: https://www.samsung.com/uk/support/contact/ We hope this information is useful, and we look forward to hearing from you should you need us. ^EW at Samsung Support
2025-09-29
CX
Thanks for the great review and sharing your feedback with us, Saj! Should you ever need us, our friendly Support Team are on hand, you can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^SK at Samsung Support
2026-06-23
2025-12-12
2025-06-12
2025-12-30
2026-06-13
Samsung
We're sorry to hear you're not happy with the picture quality of your 55" QLED QEF1 TV, Butch. This isn't what we expect to hear about this model, as it features intelligent 4K upscaling via a Q4 AI processor, 100% colour volume and Quantum Dot technology. We'd love to help and to ensure you're having the best viewing experience possible. If your screen looks too dark or dull in your room, you can turn off the automatic ambient light sensor by going to Settings > General & Privacy > Power and Energy Saving > Turn Off Brightness Optimisation. If you're watching older TV shows or low resolution videos, Q4 AI Processor will automatically clean up fuzzy, low-resolution images. You can turn on the AI upscaling by going to Settings > General & Privacy > Intelligent Mode Settings > Turn On Intelligent Mode. A quick reboot will clear the cache along with any software glitches, and you can do this by pressing and holding the Power button on your remote until the logo displays, or by unplugging your TV from the wall for 30 seconds or so. We also recommend ensuring your software is fully up to date by going to Settings > Support > Software update. The following link contains lots more really useful tips for getting the best picture quality: https://www.samsung.com/uk/tvs/tv-buying-guide/best-picture-quality-tv/ If the issues persist, please reach out to our friendly Support Teams, who are on hand to assist further. You can find contact details and opening times here: https://www.samsung.com/uk/support/contact/ We hope this information is helpful, and we're sure that with the right Settings, your new TV will serve you just as well as your previous Samsung. ^EW at Samsung Support
2025-11-11
Samsung
Thanks for taking the time to leave a review of your 65" QLED QEF1 4K Vision AI Smart TV. We're sorry to hear that you are having difficulty connecting a device to the TV. We ask that you contact us so that we can get more information on this and assist. You can find our operating times and contact us here: https://www.samsung.com/uk/support/contact/ We hope to hear from you soon! ^KF at Samsung Support
2026-05-22
2025-12-13
2025-12-30
2025-11-08
2026-06-18
Samsung AU
Thank you for your wonderful feedback. We're thrilled to hear that the picture quality has helped create a true home cinema experience for your favourite shows, sports, and movies. It's fantastic to know that the TV is delivering the immersive viewing experience you were looking for.
2025-04-20
2026-04-21
Samsung
We're pleased to see how much you are loving your QEF1 TV, Fizz! This sleek TV perfectly compliments your home, and brings a cinema level viewing experience straight to you. The competitive price makes this model a real gem, and we're sure that it will be wowing you for years to come! ^SK at Samsung Support
2025-10-10
Peterborough
CX
We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your QLED 4K Vision AI Smart TV! From 4K Upscaling to Colour Booster Pro, your viewing experience will be taken to new heights of the Galaxy universe, which will never disappoint you! Along with our fast delivery service, you'll have it in your home in no time! ^LB at Samsung Support
2026-02-15
CX
We’re overjoyed to hear that your new 50‑inch QLED QEF1 4K Vision AI Smart TV has met and even exceeded your expectations, Rog! It’s fantastic to know that you found it easy to install and set up thanks to its straightforward interface and quick login with your Samsung account. It is also great to hear that you find the remote control simple and intuitive to use. With its Q4 AI Processor paired with Samsung Vision AI and Adaptive Sound, you can enjoy a truly cinematic 4K viewing experience with optimised audio and enhanced on screen action. We are confident that this brilliant product will give you countless moments of enjoyment for a long time to come. ^CL at Samsung Support
2026-05-22
2026-03-22
Norwich
Samsung
We love reading that we’ve given you that five-star feeling. Keep enjoying! ^EW at Samsung Support
2026-05-23
2026-06-02
Samsung
We are over the moon to see you are loving your new QLED 4K Vision AI Smart TV! Although it does not come with the Smart Remote, the standard remote will still enable you to use all the amazing features this TV has to offer! ^LB at Samsung Support
2025-10-23
Samsung
Thanks for taking the time to leave a review of your 55 QLED QEF1 4K Vision AI Smart TV. We're sorry to hear you are having issues with the TV coming on slow and some picture issues. We will pass on your feedback about the dashboard. We would recommend unplugging the TV for 30 seconds and plugging it back in and seeing if your issues still occur. If there is an issue with your display, you can run a picture test to see if this still occurs by following this guide: https://www.samsung.com/uk/support/tv-audio-video/how-do-i-run-a-picture-test-self-diagnosis-on-my-tv If these issues still occur after these steps, please get in touch so we can assist further. You can contact us here: https://www.samsung.com/uk/support/contact/ KF at Samsung Support
2026-07-13
Samsung
Congratulations on your new 55" QLED QEF1 TV, Geetee, and thank you for always choosing Samsung! ^EW at Samsung Support
2026-06-22
2026-05-17
CX
Thank you for your fantastic 5‑star review of your new and advanced TV! It’s wonderful to hear that you’re loving the amazing picture quality, along with the fabulous design and build. We’re overjoyed to know that the sharp, clear picture, excellent colour saturation, and vibrant colours have truly met your expectations. We truly appreciate you choosing us, and we hope you enjoy every moment watching your favourite shows on your new TV. ^HB at Samsung Support
2026-06-22
2026-04-21
Samsung AU
Thank you for your feedback! We’re glad to hear you’re pleased with your TV overall. We understand that setup can sometimes be challenging, if you need assistance, our support team is here to help: https://www.samsung.com/au/support/contact
2026-02-02
CX
We're glad to hear that you are happy with the great picture quality of your new 55" QLED QEF1 4K Vision AI Smart TV. We also appreciate your feedback regarding the documentation. While the information included with the product helped you with the installation, we understand that it may not have provided enough detail for the full set‑up. Please rest assured that the full User Manual for all our products is available online in the Support section of the product page. You can find the User Manual for your model here: https://downloadcenter.samsung.com/content/UM/202509/20250912035612001/BN81-27185C-660_EUG_ROPDVBEUF_EU_ENG_250804.0.pdf We’d also like to share this helpful link, which provides a straightforward step‑by‑step guide on how to set up any Samsung TV easily: https://www.samsung.com/uk/tvs/tv-buying-guide/how-to-set-up-your-tv/ We're confident that the guidance and information above will help you get the best experience from your TV, fully tailored to your needs and preferences. ^CL at Samsung Support
2026-06-22
2025-11-25
SECA CS
Hello, We appreciate you taking time out of your day to provide us product feedback. We will pass this to our relevant teams. For additional product feature feedback or troubleshooting support, please connect with our experts via Live Chat at www.samsung.com/ca/support/live-chat-support Thank you, Samsung Customer Care.
2025-12-30
2026-02-09
CX
We're overjoyed to hear that you think the 50" QEF1 Smart TV is a great product! It's fantastic to know that you found it very easy to set up, and that you're also impressed by its beautifully slim design and excellent picture quality in full 4K. We're happy to confirm that this TV includes a built-in Freeview tuner, which allows you to watch Freeview channels through a normal aerial, alongside Samsung TV Plus. However, depending on your Freeview box, some connectivity inputs may not be supported on this model. If you would like more specific advice, please don't hesitate to reach out to our TV experts, and we’ll be glad to help. You can contact us on 0333 000 0333 (Monday to Friday, 8am to 8pm; Saturday and Sunday, 9am to 6pm), or via Live Chat here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support
2026-01-10
2025-11-22
2026-04-25
Samsung AU
We appreciate the recommendation! It’s fantastic to hear you’re enjoying the quality and added channels—bringing great value and entertainment is what we aim for.
2025-11-13
2026-05-02
Samsung AU
We appreciate your feedback! It’s great to hear you’re already impressed with the picture quality, colour, and resolution. Enjoy your new TV!
2025-06-22
2025-12-12
2025-12-29
Samsung
Thanks for the great review and for sharing your feedback with us! Should you ever need us, our friendly Support Team is on hand. You can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support
2025-12-07
CX
Thanks for the awesome five star review, Miki! What a fantastic Christmas treat. The QLED QEF1 TV is super fast and responsive thanks to the powerful processor within, and the crisp picture and audio are just superb. Now you can watch your festive movies with a full cinematic experience, right in the comfort of your home! ^EW at Samsung Support
2026-03-31
2026-05-30
Samsung AU
Thank you for your wonderful review. We're delighted to hear that you're enjoying the fast performance, smart features, and overall ease of use of your new TV. Thank you for choosing Samsung and for sharing your experience.
2025-12-02
CX
Congratulations on your fantastic 55" QLED QEF1 4K Vision AI Smart TV, Ifty! This top-quality product will enhance all the content you love, delivering superb picture quality for an impressive and immersive experience every time! ^CL at Samsung Support
2025-12-01
CX
It is great to see you are loving your QLED 4K Vision AI Smart TV! We can confirm that your TV only comes with the standard TV remote, however, you can use SmartThings to connect your phone to your TV, and can use your phone to control your TV! Check out how SmartThings works here: https://www.samsung.com/uk/smartthings/ ^LB at Samsung Support
2025-12-30
2026-01-16
Middlesex
CX
We’re sorry to hear that the 75" QEF1 4K Vision AI Smart TV hasn’t quite met your expectations, particularly regarding the picture quality and design, Sheraf. We’d love for you to experience the incredible 4K viewing this TV can deliver, with crystal-clear detail and rich, vibrant colour for superb cinematic visuals. You can find a helpful guide on adjusting the Picture Settings, which allows you to customise and enhance your experience to suit your preferences, at the link below, provided by our colleagues overseas: https://www.samsung.com/us/support/answer/ANS10006970/ Please also be assured that although the impressive 75" size makes this model heavier than smaller versions, the QEF1 features a beautifully slim design that blends seamlessly into your décor, enhancing your space without overwhelming it. We hope the information and guidance above help you unlock the full potential of your TV for a five-star experience. In the meantime, our specialists are on hand if you would like further support. You can contact them on 0333 000 0333 (Monday to Friday, 8am to 8pm; Saturday and Sunday, 9am to 6pm), or via Live Chat here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support
2025-11-25
2025-10-01
2026-06-23
2026-01-11
CX
It's wonderful to hear that you're very happy with the 75" QEF1 4K Vision AI Smart TV, Makhan! This fantastic product offers superb picture and sound quality, along with great value for money. It also provides a wide range of settings to personalise your experience just the way you like it. Keep enjoying! ^CL at Samsung Support
2026-05-23
2025-12-30
2026-02-22
CX
We're thrilled to hear that you're loving your gorgeous 55" QLED QEF1 Smart TV. The audio is crisp and clear, and the vivid, Pantone validated colours along with the AI powered upscaling deliver a superb viewing experience! Thank you for sharing your five-star recommendation, and keep enjoying! ^EW at Samsung Support
2026-02-16
CX
We're sorry to hear that you're finding the Samsung TV Plus app on your QLED QEF1 TV to be a little confusing, Mike. But not to worry, as we're here to help. With Samsung TV Plus, you can watch channels, live events, on demand shows and Samsung TV Plus Originals with no subscriptions, logins or fees. It's 100% free and there is something for everyone, delivering instant access to news, sports, entertainment, and more. Navigate to Samsung TV Plus by using the app bar located at the bottom of your TV screen or pressing the dedicated button on your remote. Samsung TV Plus automatically starts playing so that you can instantly start watching, and it will start from the last viewed channel. With the Guide, you can see what's on now and what’s coming up next, and you can access this by pressing CH on your Samsung Smart Remote or by pressing GUIDE on your standard remote. Press CH up or down to change the channel. The following link will take you to a helpful video guide on our YouTube channel, and it contains all you need to know to get you started: https://www.youtube.com/watch?v=LIb-qNI-040 The next link provides information on how to use your remote control: https://www.samsung.com/uk/tvs/tv-buying-guide/remote-control-for-tv/ We hope this information is helpful. Thank you for sharing your review! ^EW at Samsung Support
2026-05-24
2026-06-22
2025-11-25
2026-06-22
2025-12-24
2026-05-22
Sandy Samsung CS
Hello, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport and choosing ‘Email General Support’ and providing the Subject Line: Samsung Review Case – Smart TV Thank you, Samsung Customer Care
2026-05-29
Samsung
It is great to see you are loving your exceptional QLED 4K Vision AI Smart TV, Greg! Thanks to the incredible 4K Upscaling display with Colour Booster Pro, your picture experience will be taken to new heights! Enjoy! ^LB at Samsung Support
2026-04-20
Samsung
It's made our day to hear that you're enjoying your 55" QLED QEF1 TV, Mary. The picture quality is fantastic, delivering crisp, bright content with scene-by-scene upscaling for a super sharp and immersive viewing experience. Thank you for sharing your excellent review, and keep enjoying! ^EW at Samsung Support
2025-10-14
CX
We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your epic QLED 4K Vision AI Smart TV! ^LB at Samsung Support
2025-11-24
CX
It's fantastic to hear that you'd recommend your gorgeous 65" QLED QEF1 TV to others, Zac! The picture quality is superb, bringing you an immersive experience with 4K Ultra HD resolution and a billion shades of vivid and accurate colours. The contrast is rich, and the motion is seamless. Many thanks for sharing your review! Keep enjoying! ^EW at Samsung Support
2025-12-13
CX
Excellent to see that you are enjoying a five-star experience with your QEF1 TV after a speedy delivery and easy installation! This epic TV will be wowing you for years to come, with incredible 4K resolution and crystal clear sound. ^SK at Samsung Support
2025-11-10
CX
We are delighted to see you are loving your new QLED 4K Vision AI Smart TV, Danny. Thanks to our fast delivery service, you'll get your hands on this epic TV quicker than ever, and you can enjoy the stunning picture and sound quality to the full! ^LB at Samsung Support
2026-06-15
Samsung
The 65 inch QLED 4K Vision AI Smart TV is a phenomenal TV, Jamz. The TV utilises an AI upscaller to provide a consistently, high-quality 4K image with vibrant colours and excellent depth. It means a lot to us that you've rated it a stellar 5-star experience - thank you for sharing! ^JM at Samsung Support
2026-06-22
2026-06-24
CX
It's wonderful to know you're loving your brand-new TV, which really complements your living room, Popal! Thank you for choosing us. We hope you enjoy every moment watching your favourite shows. ^HB At Samsung Support
2026-03-24
Samsung
We appreciate the time you’ve taken to let us know your wonderful feedback, Steve! You will always get the five-star treatment with us! ^JH at Samsung Support
2026-06-05
Samsung AU
Hi there, thank you for your fantastic feedback! We're so pleased to hear that you're enjoying the picture quality, sound performance, and AI features of your new TV. It's wonderful to know the viewing experience has exceeded your expectations. Thank you for choosing Samsung!
2026-05-22
2025-10-30
Samsung
It's brilliant to hear that you're enjoying your 55" QLED QEF1 TV! The smart and gaming features are superb, whilst the display delivers perfect clarity, colours and details. The audio is crisp, and the design is sleek. Many thanks for sharing your five star review! ^EW at Samsung Support
2025-12-30
2026-04-09
Chelmsford Essex
Samsung
We really appreciate your review. Glad to hear your new TV is delivering such a strong experience. ^HS at Samsung Support
2026-06-22
2026-01-29
CX
We're delighted to hear that you enjoyed prompt and professional service from us! Delivering outstanding experiences is what we always love to do here at Samsung. ^CL at Samsung Support
2026-01-10
CX
We're sorry to see that you aren't pleased with the remote that has arrived with your QEF1 TV. While it doesn't have voice control, the TM1240A remote that comes with this TV has everything you need to operate your TV. We will certainly take your feedback onboard to inform the continuous improvement of our products. With further usage, we're sure that this epic TV with incredible 4K resolution will earn five full stars. ^SK at Samsung Support
2026-06-22
2025-12-30
2025-12-13
2025-11-25
2026-01-31
CX
We're thrilled to hear that the 65" QEF1 4K Vision AI Smart TV is the best one you have ever bought! From its superb usability to its fantastic range of smart features, there is so much to love about this product. It is designed to enrich your life with our most advanced technology and processor. ^CL at Samsung Support
2026-06-23
2025-12-12
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