jeanniefettucine

Product Ratings : 5 (Number of Ratings :9,999)

2023-01-08

Scotland

size : 85

Product Ratings : 5 (Number of Ratings :9,999)

Been watching my fantastic new tv for a month now. I’m delighted I went for a Samsung. The picture is crystal clear and it feels like I’m sitting in my own home cinema. It does dominate a large space in my lounge and I’m wondering if it would be better/safer on the wall.. The remote could perhaps be fractionally bigger. The on/off button is very sensitive to touch when switching the television on. The tv has been a boon over the dark winter with plenty to watch thanks to free Samsung tv. Haven’t tried-out YouTube etc yet and am still getting to grips with some of the other features. Overall, this is a fabulous TV, bought at a very good price.

Originally posted on Samsung UK

Response from Samsung:

2023-01-09

Samsung Support

We are delighted to see that you are fully satisfied with your incredible 55" BU8000 Smart TV! As you mentioned, this brilliant piece of technology offers you a cinema-like experience every day not only by enhancing everything you love to watch with stunning 4K quality, but also with crystal clear colours, perfect black and white and fantastic realism. Depending on your preferences, you can certainly mount the TV onto a wall to save space. This TV is fully compatible with Slim Fit Wall-mount, Mini Wall Mount and VESA Wall-mount supports. We also appreciate that you would have liked for the remote to be slightly bigger, and for the ON/OFF button to be a bit less sensitive. We will certainly make sure to take this feedback on board so we can use it to amaze you even more with our future technology. In the meantime, if you need any assistance with making the most of your TV, please don't hesitate to contact one of our Support Teams who are very knowledgeable and always ready to help. Our contact details and opening times can be found on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

Katsura

Product Ratings : 4 (Number of Ratings :9,999)

2023-05-12

NW

size : 85

Product Ratings : 4 (Number of Ratings :9,999)

I bought this tv about a month ago and found the sound poor quality, low volume and ended up buying a sound bar. This I suspect most tv are just to push you into buying sound bars as an extra, devious. I find that a lot of films are showing a lot of dark scenes and you can hardly see what is happening, resulting in if there is too much, deleting it. I have not found a way to brightening the scene without making it unnatural. The sound bar they sell for the tv would be better if it was about 20mm shorter so it would fit in between the tv stand feet, poor matching design!

I recommended this product.

Originally posted on Samsung UK

Response from Samsung:

2023-05-13

Samsung Support

Thank you for taking the time to share with us this review about your experience with the 43" BU8000 Smart TV, Katsura. We are sorry to see that you are not happy with the sound quality of your TV, that you are not finding dark scenes to be bright enough, and that you are not happy with the dimensions of the suggested soundbars. This amazing TV already offers fantastic sound quality, and we recommend following this link, kindly shared by our colleagues abroad, that will give you an easy step by step guide on how to improve your sound experience: https://bit.ly/ImprovesoundqualitySamsungTV If you would like to improve the sound even further, you can certainly pair a soundbar with the TV to enjoy Samsung Q-Symphony which synchronises the TV speakers and soundbar together to play sound simultaneously from both devices. Regarding the dark scenes being not clear enough, although the original content and source will have a strong effect on the details you can see, you can still make the TV brighter in the smartest way by changing the Picture Mode to Dynamic from Menu > Settings > All Settings > Picture Mode. You can also disable the feature called Brightness Optimisation from Menu > Settings > All Settings > General & Privacy > Power & Energy Saving. Finally, we understand that you would have liked for all the suggested soundbars to be shorter to fit beneath the TV. From our end, we will make sure to take your feedback on board so we can use it to improve the matching design for our TVs and their companion products. If you need further support with making the most of your TV and soundbar, please don't hesitate to contact our TV & AV experts who are always ready to help. You can contact them at 0333 000 0333, Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm or on Live Chat here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support

Ids1969

Product Ratings : 3 (Number of Ratings :9,999)

2023-05-11

Gateshead

size : 85

Product Ratings : 3 (Number of Ratings :9,999)

I bought my TV a month ago. Picture quality, build quality are good, but the remote still feels as flimsy as my last Samsung remote as it is almost identical. Also it is less responsive than my last remote as it will jump more channels than I’m asking it to. Considering technology moves on and this TV is more expensive than my last, it appears to have one less feature, which is seeing what programmes are coming up on each channel. It only shows what is on now which seems a backward step, unless I’m reading the instructions incorrectly.

Originally posted on Samsung UK

Response from Samsung:

2023-05-12

Samsung Support

Thank you for taking the time to share with us this comprehensive review about your experience with your 43" BU8000 Smart TV. We are pleased to see that you think this TV is good overall with its clear and lifelike picture quality in full 4K and HDR, as well as its smooth and AirSlim design. Nevertheless, we also understand that you are not fully satisfied with the remote's design and responsiveness, and how programmes are shown on each channel. If you are referring to the Samsung Smart Control (Smart Remote) specifically, we would like to share with you this link where you will find a comprehensive guide on how to make the most of it to have full control over your favourite channels and programmes in the most effective way possible: https://bit.ly/SamsungUK-HowToMakeTheMostSamsungSmartControl We also recommend making sure that the remote has more than 10% battery power by heading to: Menu > Settings > All Settings > General > Power and Energy Saving > Available Remote Battery. Furthermore, please ensure that there is nothing obstructing your TV's remote sensor such as a soundbar or speaker. Finally, we appreciate that you are not finding the remote as sturdy as expected, and that you would have liked to be able to see upcoming programmes on each channel. We would like to confirm that it is possible to see upcoming programmes on every channel by accessing the TV Universal Guide from the smart remote by pressing the centre of the CH UP/DN button. Nevertheless, from our end, we will make sure to take your feedback on board so we can use it to improve our TVs, their features and accessories. In the meantime, if you have any questions about how to make the most of your TV, please don't hesitate to contact one of our Support Teams who are always ready to help. Our contact details and opening times can be found on our Contact Us page here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support

Warren321

Product Ratings : 4 (Number of Ratings :9,999)

2022-10-09

Tayside

size : 85

Product Ratings : 4 (Number of Ratings :9,999)

Really pleased with this TV which replaced a 10 year old plasma which we thought had a great picture. Picture is very good as is the sound. Packed with features and apps which gives access to hundreds of channels and programs. Only slight quibble would be slight bugginess of software and it "hangs" and "lags" occasionally. But it is a computer after all. The set up takes a wee bit if time and setting up the Samsung account could be easier but once set up you can use your phone or tablet to control your TV so it's worth the effort.

I recommended this product.

Originally posted on Samsung UK

Response from Samsung:

2022-10-10

Samsung Support

We are delighted to see that you are happy and satisfied with the amazing 43" BU8000 Smart TV, Warren! As you mentioned, this fantastic TV enhances your favourite shows and programmes to the next level with crystal clear colours, epic contrasts and super black and white in full 4K and HDR. Not only that, but it also comes with lots of features and apps that come pre-installed on the TV, as well as hundreds of live and on-demand TV channels directly on Samsung TV Plus. We also recommend keeping your TV always up to date as this will ensure maximum stability and updates features for the best performance: Menu > Settings > Support > Software update > Enable "Auto-update". In the meantime, if you need any assistance with making the most of your TV, our colleagues are always happy to help. Our contact details and opening times can be found on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

nnnndave

Product Ratings : 1 (Number of Ratings :9,999)

2023-05-11

Telford, West Midlands

size : 85

Product Ratings : 1 (Number of Ratings :9,999)

Hardware is excellent for the money paid - picture is great and sound from such a wafer-thin panel is better than expected. Unfortunately the software is woeful to the point that I regret buying a Samsung TV. It's almost like it purposely goes out of its way to be awkward. It decides what you want to watch. If you flick into the settings it starts streaming from some Samsung streaming service with a 70s film you've never heard of. The homepage is full of spam for services I don't have and programmes I don't watch. The nice little remote turns my Xbox on when it feels like it. It's almost like the TV thinks it is in charge and I will watch what it wants me to watch. To top it all off, none of this rubbish can be disabled so now everytime I want to watch TV or play a game, I die a little bit inside.

Originally posted on Samsung UK

Response from Samsung:

2023-05-12

Samsung Support

We're glad to see that you love the design and picture quality of your TV, but saddened to see that you've had some issues with the software. The interface is designed to be user friendly, easy to use and intuitive, so we're surprised that you feel this isn't the case. Your feedback is appreciated as it helps us improve! If you'd like further advice and support on your TV, don't hesitate to get in touch. All of our contact details and opening times can be found here: https://bit.ly/SamsungUK-Support ^EM at Samsung Support

LoshiLvt

Product Ratings : 2 (Number of Ratings :9,999)

2022-12-12

West Sussex

size : 85

Product Ratings : 2 (Number of Ratings :9,999)

The picture isnt bad however I am very much disappointed in the game streaming aspect of this TV (Primary motivation for buying this model over an android smart tv competitor!). The half decent game streaming options available (xbox&nvidia) both require a subscription and both I have found to be slow and laggy (my internet connection is great, so its not that). The most disappointing thing is that for some inexplicable reason steam link is no longer available on this newer model, (it was there 2016/2017?!) I really do wish I had gone for a android smart tv instead. Do more thorough research than me before you buy kids! If anyone from Samsung reads this, please suggest at your next product development brainstorm that if you're going to advertise a TV as a 'gaming tv' it should really have connectivity to STEAM.....

Originally posted on Samsung UK

Response from Samsung:

2022-12-15

Samsung Support

Thank you for taking the time to share this review with us about your experience with the 50" BU8000. We are pleased to see that you are happy with the picture quality of this model, upscaling everything you love to amazing 4K and HDR quality. However, we are sorry to see that you are not fully satisfied with it due to the Steam Link app not being available. We can confirm that the models released in 2016 and 2017 featured a license for this specific app which is not available on our latest models. If you are experiencing any specific issue with your TV lagging while using the Game Hub, please note that the recommended network speed can vary depending on the app provider/game. We also recommend keeping your TV always up to date for maximum stability and updated features: Menu > Settings > Support > Software update > Update now. From our end, we will certainly make sure to pass this feedback on to our engineers so we can use it to improve our TVs with future updates. ^CL at Samsung Support

tgh1782

Product Ratings : 1 (Number of Ratings :9,999)

2023-05-10

UK

size : 85

Product Ratings : 1 (Number of Ratings :9,999)

Remote control small and cumbersome, the television itself has a tendency when you switch it back on to go into set up mode or you get a house icon appearing which jogs on the screen and you have to turn the whole system off again before starting again, to be honest like most technology today its just a load of expensive crap and companies like Samsung profit of the back of it. Have given it a star to get this review published otherwise it would have been zero

Originally posted on Samsung UK

Response from Samsung:

2023-05-12

Samsung Support

We're sorry to see that you've had some issues with your BU8000 TV when turning it on. This isn't the experience we'd expect at all, and can understand that it is frustrating when it doesn't work as it should. We'd love to look into this further with you and get you loving it! Firstly, if you haven't done so already, we'd recommend checking for any software updates. This will ensure everything is running to the best performance and smooth out any potential bugs. To do this, go to Settings > Support > Software Update > Update Now. For further troubleshooting and support, get in touch with us! Follow this link for all our contact details and opening times: https://bit.ly/SamsungUK-Support ^EM at Samsung Support

beraliv

Product Ratings : 4 (Number of Ratings :9,999)

2023-04-26

London

size : 85

Product Ratings : 4 (Number of Ratings :9,999)

- It's quite slow when turning it on which irritates quite a bit (TV doesn't respond to remote control 50% times, you need to click it twice to make it work) - The picture is not too bad (when watching dark content with sun shining from the side, nothing is visible which is annoying) - The gaming experience is good, didn't spot any problems with it (connected PS4 for a while, now it's PS5) - 5Ghz router isn't working with TV which is very sad

Originally posted on Samsung UK

Response from Samsung:

2023-04-26

Samsung Support

Thank you for taking the time to share with us this review about your experience with the 43" BU8000 Crystal UHD 4K HDR Smart TV (2022). We appreciate that you think this TV is satisfactory, as there are some positive aspects to it as well as some room for improvement. We are pleased to see that you think the picture quality is good overall, although sometimes you struggle to watch dark scenes in a well-lit room. Although this TV doesn't come with anti-reflection, it does come with great settings that will allow you to have better picture quality with your dark scenes. Please follow this link, kindly shared by our colleagues abroad, where you will find three settings that you can change to improve the quality of your dark pictures: https://bit.ly/HowToAdjustDarkPictureForBestResults We also understand that you are finding the TV a bit slower than normal with the remote responding only sporadically. We strongly recommend keeping the TV always up to date for maximum stability and top performance by heading to: Menu > Settings > All Settings > Support > Software update > Enable the option 'Auto-update'. Please also follow this link to make sure your remote is working correctly: https://bit.ly/SamsungUK-TroubleshootRemote Finally, we are delighted to see that you are enjoying gaming with top-performance and smartness on this fantastic TV, although we also appreciate you would have liked for the TV to be compatible with a 5Ghz router. From our end, we will certainly make sure to take your feedback on board so we can use it to improve our future TVs and technology. In the meantime, if you would like to receive any assistance with making the most of your TV, or have any questions, please don't hesitate to contact one of our Support Teams who are always ready to help. Our contact details and opening times can be found on our Contact Us page here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support

StevenArtify

Product Ratings : 3 (Number of Ratings :9,999)

2022-06-28

England

size : 85

Product Ratings : 3 (Number of Ratings :9,999)

So, I've had this 75" TV for 2 days now and it looks great. Colours and overall picture is brilliant. There's so much to do on this tv with the apps as well. I really like the bluetooth feature that I've never had on a TV before. The smart remote is a very cool addition; especially with the solar panel in it, although, there is some lag on the controller when using it. Quite surprised that the TV also came with a regular remote incase I didn't feel used to less buttons. The sound is my number one issue with this TV, it sounds very flat compared to my previous Samsung TV that was a Series 7 65". This new TV is low on whatever the frequency that voices are recorded on. Maybe my ears haven't adjusted to this tv yet, but you can hear more of the background sounds and music in movies than the actors actually talking. Not sure why the Dolby Atmos feature is still in the settings when it says unavailable either.

Originally posted on Samsung UK

VRF2

Product Ratings : 4 (Number of Ratings :9,999)

2022-11-03

North Lincolnshire

size : 85

Product Ratings : 4 (Number of Ratings :9,999)

The Picture quality is very good for the price paid. Sound is not bad. We have now set it up to a Samsung sound bar and it is a lot better. Great selection of channels built in. Easly access to Amazon, You Tube, netflix etc, etc. Voice controle is hit and miss. Would have prefered a one connect box like our other TV less cable clutter.

I recommended this product.

Originally posted on Samsung UK

Response from Samsung:

2022-11-04

Samsung Support

You'll find all of the most popular streaming apps either already installed, or ready to be downloaded onto your new BU8000 4K Smart TV, and ready to be viewed in remarkable cinema like quality. Adding a soundbar to it will only enhance the quality of everything you watch. We're happy to take on board your comments regarding the voice control and the lack of a One Connect Box, so we can keep on providing our customers with everything that they'd want or need. ^DB at Samsung Support

Bev 444

Product Ratings : 5 (Number of Ratings :9,999)

2022-11-16

Norfolk

size : 85

Product Ratings : 5 (Number of Ratings :9,999)

I’ve always had Samsung tv in my house so I had no hesitation in buying a new one for the bedroom the BU8000 Is a superb tv for the price picture quality is outstanding and so many new features as well. Buying a Samsung product you cannot go wrong they are well made and trouble free.

Originally posted on Samsung UK

Response from Samsung:

2022-11-17

Samsung Support

We're delighted to see that you've always been a Samsung fan, Bev! We appreciate your loyatly, and we know you're going to love everything about your new BU8000 TV. The picture quality is sublime and really draws you in. ^EM at Samsung Support

Janmojo

Product Ratings : 4 (Number of Ratings :9,999)

2023-09-27

Chesterfield

size : 85

Product Ratings : 4 (Number of Ratings :9,999)

Good picture for the price, especially in HD. Love the thin border round it, and how thin the TV is. Sound is poor like most tvs, bought a sound bar to fix this. Comes with 2 remotes, one of which is solar powered. Neat, unobtrusive legs. Overall, very happy with the TV.

I recommended this product.

Originally posted on Samsung UK

Response from Samsung:

2023-09-27

CX

Thank you for letting us know how impressed you are with the display quality of your new 4K TV! Not only can you experience cinematic visuals, but the user-friendly interface, remote options and minimalistic design make it the perfect addition to any modern home! Enjoy! ^CR at Samsung Support

Luckybob

Incentivised review

Product Ratings : 4 (Number of Ratings :9,999)

2022-09-24

Cheshire

size : 85

Product Ratings : 4 (Number of Ratings :9,999)

Really impressed with the setup of the tv. Picked up other items connected to it and installed them. Full integration with Sonos surround….looking to add another to the kitchen now. Would have just liked some digital manual for the tv on the Home Screen perhaps??

I recommended this product.

Originally posted on Samsung UK

Response from Samsung:

2022-09-25

Samsung Support

We're delighted that you're loving your BU8000 TV, Bob! It has crystal clear picture, perfect surround sound, and is so easy to set up and use. ^EM at Samsung Support

Joshua123

Product Ratings : 3 (Number of Ratings :9,999)

2022-11-30

size : 85

Product Ratings : 3 (Number of Ratings :9,999)

I got this tv not to long ago now I thought it was optimised for 4k gaming experience for my Xbox series x but to my disappointment it didn’t have 4k I should of realised before as it has no hdmi 2.1 nor 120hz. On the other hand it’s good for watching on it.

Originally posted on Samsung UK

Response from Samsung:

2022-12-03

Samsung Support

While we can understand your frustration that your new BU8000 Crystal UHD Smart TV is not fully compatible with your next-gen console, Joshua, we do assure you this model does come with 4K. We are pleased to see that you are still getting all of the superb cinematic quality that you would expect from our range. ^DB at Samsung Support

MARBE

Product Ratings : 1 (Number of Ratings :9,999)

2023-05-26

Wareham

size : 85

Product Ratings : 1 (Number of Ratings :9,999)

Image quality good Sound ok Bloatware AWFUL and annoying This tv has ads on home screen and impossible to get rid of This tv installs apps that you uninstall like in my case I don't need any Xbox or Nvidia crap I uninstall them and few minutes later they are back and they take reasonable space Got a Samsung Sound bar just to realise I wasted my money on both tv and Sound bar because they are constantly disconnecting from each other and I tried all the possible fixes invented by human kind (samsung support is completely useless) Surfing thru apps is a nightmare for example going from YouTube to internet explorer or Netflix etc the tv freezes and sometimes it's just stuck in a black screen untill unplugged I only bought this tv because it's slim and for some dumb reason I stopped looking further because I liked how it looks I regret buying this bloatware nonsense every single day Dead samsung 2023 you make very bad I mean incredibly bad devices for the price And to sum this up I have one word that explains it all CONSUMERISM

Originally posted on Samsung UK

Response from Samsung:

2023-05-27

Samsung Support

Thank you for your feedback, and even though we're pleased to see that you're enjoying the picture and sound quality of your BU8000 Smart TV, we do regret seeing that you're not enjoying all aspects of it, and have been having some issues. We do allow for the majority of apps to be added or downloaded at a customers discretion, but we're happy to take on board your feedback if you feel we should extend this approach to more apps. Although the advice you have been given so far for fixing the connectivity issue between the TV and your soundbar has not produced the desired results, we would still encourage you to keep in touch with our Customer Support team so that they can continue to look into all available solutions with you. We do recommend making sure that you are always running the most up to date software version, as this does improve the performance of the TV in every area. You can check to see if there are any updates available by going to Menu > Settings > Support > Software Update. ^DB at Samsung Support

Hueylio

Product Ratings : 1 (Number of Ratings :9,999)

2023-04-12

size : 85

Product Ratings : 1 (Number of Ratings :9,999)

I bought this tv 2 years ago and it now has a screen failure and it is out of warranty so it’s going to cost the price of the tv to get it fixed. I will never buy a Samsung product again. I expected a lot more lifetime for the money I spent.

Originally posted on Samsung UK

Response from Samsung:

2023-04-13

Samsung Support

Thank you for taking the time to share your feedback with us, Hueylio. We are sorry to read that your TV has developed a fault and that you are unhappy with the cost of repair. If you choose to go ahead with the repair, please do not hesitate to contact our Audio/Visual Specialists, who will be happy to explain the options available to you. You can find all our contact details and their opening times here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support

lrain

Product Ratings : 2 (Number of Ratings :9,999)

2023-05-11

Warrington Cheshire

size : 85

Product Ratings : 2 (Number of Ratings :9,999)

This is a replacement tv as the other one had a mind of its own turning itself off and on switching channels and turning on audio description unfortunately this one has stared changing channels today so it looks like it will be going back

Originally posted on Samsung UK

Response from Samsung:

2023-05-12

Samsung Support

We are disheartened to see that you are experiencing a similar issue to your previous TV, with your 70" BU8000 changing channels intermittently and on its own. We would like to look into this in more detail as we are confident this issue can be resolved so you can make the most of everything outstanding this TV can do for you. First, please proceed with power cycling the TV by following these steps: unplug the TV from the main power socket > Disconnect all external devices > Wait 30 seconds > Connect your external devices > Reconnect the TV > Using the remote, turn the TV on. Next, please make sure that the batteries on your remote are inserted correctly and update the TV to the latest software version: Menu > Settings > All Settings > Support > Software update > Update now. We also recommend disconnecting all external devices, wired or wireless, while the TV is powered on to see if the same issue occurs. We are confident these steps will help. Nevertheless, if you need further support, please don't hesitate to contact our TV & AV experts who will be able to help with more troubleshooting steps and solutions. They can be contacted at 0333 000 0333, Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm or on Live Chat here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support

Gracie2022

Product Ratings : 3 (Number of Ratings :9,999)

2022-11-22

Lincolnshire

size : 85

Product Ratings : 3 (Number of Ratings :9,999)

Had for two days and a couple of problems already. The Freeview channels are in a weird order with UK hd channels starting around channel 65 instead of 101 as normal. Also my Firestick isn't recognised, instead the tv detects a pc.

I recommended this product.

Originally posted on Samsung UK

Response from Samsung:

2022-11-25

Samsung Support

We're glad that you're loving your new BU8000 4K Smart TV, Gracie, and we're happy to take on board your comments regarding the channel order in the guide. If you are having any kind of issue with it then our Customer Support team would always be happy to help in any way. You can find details on how to contact them, plus their opening times, by following this link: https://bit.ly/SamsungUKSupport ^DB at Samsung Support

Nik27

Product Ratings : 5 (Number of Ratings :9,999)

2023-05-01

Cornwall

size : 85

Product Ratings : 5 (Number of Ratings :9,999)

All the quality you'd expect from Samsung, crystal clear stunning picture, with tremendous detail on 4k content, exceptional colours on hdr content, all the features you'd expect on a smart tv, plus voice control via smart remote

I recommended this product.

Originally posted on Samsung UK

Response from Samsung:

2023-05-03

Samsung Support

We're delighted that you're loving everything about your BU8000 TV, Nik! It has stunning detail on screen with everything you watch, and is so easy and intuitive to use. It'll be like the cinema in your own home! ^EM at Samsung Support

MarvinsMartian

Product Ratings : 5 (Number of Ratings :9,999)

2023-05-03

Kettering

size : 85

Product Ratings : 5 (Number of Ratings :9,999)

We all love this telly. The picture is super clear with great resolution. It comes with 2 remotes, the smart remote is very intuitive. So easy to use. Very good value for money. A great tv without paying thousands.

I recommended this product.

Originally posted on Samsung UK

Response from Samsung:

2023-05-04

Samsung Support

Thanks for the five stars! We are delighted to read that you are loving the crystal clear display of your new 4K TV, as well as the user-friendly interface and innovative smart remote! Enjoy! ^CR at Samsung Support

Billyh

Product Ratings : 5 (Number of Ratings :9,999)

2022-12-27

England

size : 85

Product Ratings : 5 (Number of Ratings :9,999)

Its been few months since I bought this TV 70 inch, can't complaint, works fine, picture and sound both are very good quality. Sometimes sounds look a bit less loud, but that's fine for a medium sized living room

I recommended this product.

Originally posted on Samsung UK

Response from Samsung:

2022-12-30

Samsung Support

We are delighted to see that you are happy and satisfied with your amazing 43" BU8000, Billy! The immersive Virtual 3D surround sound of this fantastic TV combined with its 4K and HDR quality will offer you a new level or realism at every corner! ^CL at Samsung Support

Sand10

Product Ratings : 5 (Number of Ratings :9,999)

2023-01-06

size : 85

Product Ratings : 5 (Number of Ratings :9,999)

This tv is much bigger than the previous one we had, which was also a Samsung. We have a few Samsung electrical items in the house and are more than pleased with their performance.

I recommended this product.

Originally posted on Samsung UK

Response from Samsung:

2023-01-11

Samsung Support

Thanks for the lovely review! We are very happy to read how pleased you are with the beautiful display of your 4K TV! Enjoy! ^CR at Samsung Support

Cfinlay124

Product Ratings : 4 (Number of Ratings :9,999)

2023-02-08

Belfast

size : 85

Product Ratings : 4 (Number of Ratings :9,999)

Tv is has a amazing panel and build especially for the price biggest letdown was with the tv being so thin there’s absolutely no depth to the sound the tv produces

Originally posted on Samsung UK

Response from Samsung:

2023-02-09

Samsung Support

Thank you for taking the time to share with us this review about your experience with the amazing 55" BU8000 Smart TV. We are delighted to see that you are satisfied with the incredible design and superb screen of this fantastic TV, although we appreciate that you would have expected a better sound quality from it. This fantastic TV comes with a powerful sound experience just by itself thanks to the in-built virtual 3D Surround and Adaptive Sound technology. We would also like to share with you this link, kindly made available by our colleagues abroad, where you will find a comprehensive guide on how to make the most of the sound settings of the TV for the best results: https://bit.ly/HowToImproveSoundQualitySamsungTV Nevertheless, we are pleased to see that you found the perfect way to enhance the sound quality of the TV even further with the addition of a soundbar, to make the most of the Samsung Q-Symphony technology. ^CL at Samsung Support

kent23

Product Ratings : 3 (Number of Ratings :9,999)

2023-05-01

Kent

size : 85

Product Ratings : 3 (Number of Ratings :9,999)

Slightly disappointed - features not as good as previous samsung tv. When first switch on it immediately switches off again. The guide doesn't function as well

Originally posted on Samsung UK

Response from Samsung:

2023-05-03

Samsung Support

Thank you for taking the time to share your feedback with us, Kent. We are determined to ensure that you are getting the very best performance possible from your new BU8000 TV. Please contact our Audio/Visual Specialists who will be happy to discuss the features of your new TV and any issue you have with the guide and power, You can find all our contact information and opening times here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support

NickW81

Product Ratings : 5 (Number of Ratings :9,999)

2023-06-08

Peak District

size : 85

Product Ratings : 5 (Number of Ratings :9,999)

Excellent TV, picture clarity is excellent along with functionality and integration with their top of the line surround system. Perfect for our cinema room.

I recommended this product.

Originally posted on Samsung UK

Response from Samsung:

2023-06-09

Support

We are delighted to see that you are already making the most of the incredible picture quality and performance of your new 75" BU8000 Smart TV in your fantastic cinema room, Nick! It's also great to see that you decided to enhance the level of immersion and enjoyment to the next level by pairing the TV with one of our top-of-the-line surround systems, to experience breathtaking moments at every scene! This incredible setup will make you experience everything you love like never before! ^CL at Samsung Support

AWOL67

Product Ratings : 5 (Number of Ratings :9,999)

2023-05-08

Ayrshire Scotland

size : 85

Product Ratings : 5 (Number of Ratings :9,999)

Good value for money, our third tv from Samsung. Always an excellent product.

I recommended this product.

Originally posted on Samsung UK

Response from Samsung:

2023-05-09

Samsung Support

Thanks for the five stars! We are delighted to read how impressed you are with your new 4K TV, Especially thanks to incredible value! Enjoy! ^CR at Samsung Support

Leelu

Product Ratings : 5 (Number of Ratings :9,999)

2023-05-10

Hull

size : 85

Product Ratings : 5 (Number of Ratings :9,999)

I love this TV, the picture is fantastic & the sound quality is great

I recommended this product.

Originally posted on Samsung UK

Response from Samsung:

2023-05-15

Samsung Support

Thanks for sharing your feedback on your BU8000 TV, Leelu! The picture and sound quality is fantastic, and will make everything you watch feel more immersive than ever before. ^EM at Samsung Support

Ruroma

Product Ratings : 4 (Number of Ratings :9,999)

2022-12-31

Kent

size : 85

Product Ratings : 4 (Number of Ratings :9,999)

Great picture but only if your viewing straight on awful at an angle

Originally posted on Samsung UK

Response from Samsung:

2023-01-01

Samsung Support

Thank you for the five stars, Ruroma! We are delighted to read that you are enjoying the stunning display of your new 4K Smart TV! ^CR at Samsung Support

Maz57

Product Ratings : 4 (Number of Ratings :9,999)

2022-12-20

Leeds

size : 85

Product Ratings : 4 (Number of Ratings :9,999)

Picture colour perfect no issues just where is tv guide on remote

I recommended this product.

Originally posted on Samsung UK

Response from Samsung:

2022-12-23

Samsung Support

Thank you for the review, Maz! We are delighted to read that you are enjoying your new 4K TV, however, we are keen to help you locate the TV Guide feature. To view the TV Guide you must use the Channel Up and Channel Down buttons on your remote control. We recommend checking out page 114 of the e-Manual for a full guide on how to view the programme scheduling for each channel. You can access the e-Manual in Settings > Support > Open e-Manual. ^CR at Samsung Support

33As

Product Ratings : 5 (Number of Ratings :9,999)

2023-04-21

Newcastle

size : 85

Product Ratings : 5 (Number of Ratings :9,999)

Fantastic telly with crisp visuals and for a cracking price

I recommended this product.

Originally posted on Samsung UK

Response from Samsung:

2023-04-22

Samsung Support

We are thrilled to see that you love your new and amazing 43" BU8000 Crystal UHD 4K HDR Smart TV (2022)! You grabbed yourself a bargain with this fantastic TV that will give you endless moments of happiness and satisfaction with its rich and vibrant picture quality! ^CL at Samsung Support

Anonymous

Product Ratings : 5 (Number of Ratings :9,999)

2024-04-11

Loughborough

size : 85

Product Ratings : 5 (Number of Ratings :9,999)

Excellent product and value for money. Highly recommended

I recommended this product.

Originally posted on Samsung UK

Response from Samsung:

2024-04-13

Samsung UK Reviews Team

Thank you for sharing with us this stellar review celebrating your satisfaction with your amazing 50" BU8000 Smart TV! You can always trust Samsung to enjoy high-quality products that aren't just ultra smart, but also affordable! ^CL at Samsung Support

Manjit007

Product Ratings : 3 (Number of Ratings :9,999)

2022-12-17

Birmingham

size : 85

Product Ratings : 3 (Number of Ratings :9,999)

Ok for Budget TV. Difficult to pair iPad with television.

I recommended this product.

Originally posted on Samsung UK

Response from Samsung:

2022-12-20

Samsung Support

Thank you for taking the time to share this review with us about your experience with the 55" BU8000, Majit. We are pleased to see that you are satisfied with the TV overall, although you found it difficult to pair your iPad to it. You can pair your Apple device with this TV by making use of AirPlay2. An easy step-by-step guide on how to do this can be found on this link shared by our colleagues in the US: https://bit.ly/HowToConnectAppleDevicetoSamsungTV If you need any assistance with making the most of your TV, one of our Support Teams are always happy to help. Our contact details and opening times can be found on our Contact Us page here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support

Samtv

Product Ratings : 5 (Number of Ratings :9,999)

2023-07-28

Staff

size : 85

Product Ratings : 5 (Number of Ratings :9,999)

Picture quality and sound Nd great phone call support

I recommended this product.

Originally posted on Samsung UK

Response from Samsung:

2023-07-30

Samsung Support

We are delighted to see how impressed you are with the stunning display quality of your new 4K TV! Thanks for the five stars, Sam! ^CR at Samsung Support

stubby

Product Ratings : 5 (Number of Ratings :9,999)

2022-11-09

Southampton

size : 85

Product Ratings : 5 (Number of Ratings :9,999)

fantastic tv superb sound and totally amazing picture

Originally posted on Samsung UK

Response from Samsung:

2022-11-10

Samsung Support

We're pleased to see you're loving the Crystal UHD display of your TV! Colours and contrasts stand out on screen, and it has a slim, modern design too. ^EM at Samsung Support

Andy230

Product Ratings : 3 (Number of Ratings :9,999)

2022-11-18

Hemel hempstead

size : 85

Product Ratings : 3 (Number of Ratings :9,999)

Bought one week ago, too much lugging for 2022 TV .

Originally posted on Samsung UK

Response from Samsung:

2022-11-20

Samsung Support

Thank you for taking the time to share your feedback with us, Andy. We are sorry to read that you find your new TV is a little slow. To ensure you are getting the very best performance, please first check that your TV is running on the latest software. You can do this in Settings > Support > Software Update. If your TV is up to date and you are still experiencing lagging, please ensure that the remote control is working correctly, as it may be that the remote itself is what is running slowly. For the standard remote, we recommend changing the batteries. For the smart remote, please ensure the remote is fully charged using a USB-C cable (your TV will inform you with a notification when it is fully charged). We also recommend ensuring that your remote is on the latest software, which can comply be done by placing the remote next to the TV for 30 minutes while the TV is in use. If you follow all these instructions, and you are still unsatisfied with the speed of the TV, please contact our Audio/Visual Specialists directly. ou can find all our contact details and opening times here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support

Dave in the UK

Product Ratings : 2 (Number of Ratings :9,999)

2023-07-02

UK

size : 85

Product Ratings : 2 (Number of Ratings :9,999)

Samsung TVs in this price range seem to have grown steadily worse as time's gone on. First the good: The sound is just about passable (but it's worse than all comparable models from previous years). The connections are plentiful. The stand is nice and simple. It's a good-looking TV when it's turned off. The high refresh rate should make the TV good for modern game consoles. The bad: The picture is noticably worse than an equivalent model from ~7 years ago (with technology commensurate with the time i.e. full HD not 4K, lower frame rate). The adaptive brightness is unconvincing: Simply too dark much of the time. Colours are unrealistic. Dynamic range seems poor. The image simply isn't sharp. I don't know what's happening with the frame rate: the TV actually seems to generate extra frames so that 24p movies look more like 50 or 60 frames to me... it would feel wrong even if it worked flawlessly, and it doesn't. I don't think the high refresh rate is the culprit - that alone would not generate interval frames. The interface takes significant configuration, requiring time to remove extraneous advertising links and opt out of data gathering. The software is slow as we've come to expect, and quite opaque: For a month we didn't think there was an EPG because there's no button for it on the remote and seemingly no way to access it via the interface. Then we tried the old TV's remote on it and blow me it worked - an EPG. Why would this feature be obscured like that? It beggars belief. The record/pause function is no longer available which is a sad loss when compared with equivalent models from previous years.

Originally posted on Samsung UK

Response from Samsung:

2023-07-03

Support

Thank you for your feedback, Dave, although we do regret seeing that your new BU8000 4K HDR Smart TV is not providing you with everything that you were hoping for. It's good to see that you're a fan of the design of the TV, as it's an attractive focus point for any room, and it has been designed to provide excellent compatibility with the latest next-gen consoles, for seamless gaming experiences. The sound is also able to deliver without the need of external devices such as soundbars, although doing so does obviously offer significant improvements, like with any smart TV. We do understand your frustration if you feel that display is not up to the standards that you've come to expect, but the great news is that, like with all of our TVs, we've provided a huge amount of ways to tailor this to match anyone's own particular wants or needs. If you would like some assistance with doing this then our Customer Support team would be happy to go through them all with you, and help you find the optimal settings. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact. While there is no dedicated button for an electronic programme guide on the remote control, one can still be accessed by pressing the up or down channel buttons on the remote. If the interface is not performing as expected then we do always recommend making sure that you are running the most up to date software version, as this will improve the performance levels of every part of the TV. You can check if one is available by going to Menu > Settings > Support > Software Update. If there is still an issue after this, then our Customer Support team will also be happy to discuss this with you. ^DB at Samsung Support

2.16 m (85) Crystal UHD BU8000 4K Smart TV (2022)

2.16 m (85) Crystal UHD BU8000 4K Smart TV (2022)

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Features

Vivid crystal color on our slimmest profile

Lifelike color, born in a pure state with fine crystal

Dynamic Crystal Color

Sleek and slim, more than ever

AirSlim

Feel every shade of color as intended in powerful 4K

Crystal Processor 4K

Discover your favorite contents in one place

Picture

Enhanced sense of depth and color

Contrast Enhancer

See dark and light in every scene

HDR

Gaming

Smooth motion for a clear picture

Motion Xcelerator

Instantly reacts to your commands

Auto Low Latency Mode (ALLM)

Sound

Virtual sound that tracks the action

Object Tracking Sound Lite (OTS Lite)

TV and soundbar orchestrated in perfect harmony

Q-Symphony

Sound fine-tuned to your content

Adaptive Sound

Design

Easier control, greener future

SolarCell Remote

Height that fits your space

Adjustable Stand

Smart

Your best home butler

SmartThings

Free TV, no strings attached

Samsung TV Plus

Choose whatever voice assistant you are used to

Multiple Voice Assistants

Work and learn from home

Workspace

Buy direct. Get more.

Specifications

Overview

Product Type

Series

Display

Video

Audio

Smart Service

Smart Feature

Differentiation

Game Feature

Tuner/Broadcasting

Connectivity

Design

Additional Feature

Accessibility