What if my product is damaged in transit?

1. We advise our customer to inspect the parcel/product carefully for damage before acknowledging the acceptance note. If you noticed that your parcel/product is damaged, you may refuse to accept delivery. Upon your refusal to accept delivery, the parcel/product will be returned to Samsung SDS Malaysia Sdn Bhd. Upon receipt, we will arrange for refund which may take up to 14 working days. You may place a new order with us again through Samsung online store.

2. If you have signed the acceptance note and the product is found to be damaged upon receipt, it is important that you let us know as soon as possible. You have 7 working days (from the delivery date) to return the damaged product to us failing which, no return/refund/discount/compensation will be provided. Kindly refer to "Can I return my order" for further details.

3. Damages product must be returned in its original packaging along with all accessories/parts. Kindly refer to "What is the return process" for further details.

We reserve the right to reject any return/refund deemed unfit or unreasonable. For further assistance, please contact our Customer Support Team at 1-800-88-9999 for verification or drop us an email at my_shop@samsung.com.

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